Senior Manager, Business Operations

Job Description

What is the opportunity?

Join RBC Global Asset Management as Senior Manager, Business Operations, supporting Canada Operations and the Global Operations Transformation Office in executing strategic initiatives aligned with GAM Canada Operations' objectives. Partner with senior operations leaders, technology leaders, and diverse stakeholders to drive business operations, improve team efficiency, and execute strategic priorities. You will serve as a business manager and strategic partner, focusing on performance management, operational excellence, and strategic execution.

What will you do?

• Partner with Canada Operations leadership to shape and monitor strategic priorities, ensuring alignment with business objectives and supporting the development of business plans, technology roadmaps, and performance metrics
• Develop, track, and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), establishing a central reporting function to ensure information is transmitted efficiently and accurately across stakeholders
• Oversee operational management including budgeting, headcount planning, resource allocation, and spend tracking against budgetary forecasts with regular variance analysis
• Conduct diagnostic analyses, create financial models to assess ROI for strategic initiatives, and perform competitive benchmarking to identify emerging trends and opportunities
• Lead the communications strategy by crafting quarterly materials, building strategic presentations, and relaying annual/quarterly/monthly accomplishments and priorities to stakeholders
• Track execution of strategic initiatives, ensuring deliverables are met and issues are escalated and resolved quickly while managing ad-hoc requests with agility
• Drive continuous improvement by proactively identifying opportunities to streamline processes and enhance operational efficiency and effectiveness across the department
• Champion a high-performance environment that encourages excellence, accountability, innovation, and inclusion where diverse perspectives are valued

What do you need to succeed?

Must Have

• 8+ years of experience in strategy, operations, or consulting, preferably with large global organizations supporting Technology or Operations functions
• Proven experience supporting senior executives in business management or senior program leadership capacity
• Exceptional organizational, planning, and execution skills with the ability to manage multiple priorities in parallel
• Strong analytical mindset and AI competency with ability to interpret complex data and deliver actionable insights in a fast-paced, dynamic environment.
• Superior interpersonal skills with highly developed relationship management capabilities to effectively manage relationships across GAM, partners, and external vendors

Nice to Have

• Master’s degree in finance, Technology, Business, or related field (MBA in Finance, Strategy, or Technology preferred)
• AI certifications/competency and experience with emerging technologies
• Proven track record delivering innovative solutions from concept to change management
• Excellent knowledge of MS Office including Word, Excel, and PowerPoint

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities   
• Access to a variety of job opportunities across business and geographies

Job Skills

Artificial Intelligence (AI), Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-10

Application Deadline:

2026-09-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$90,000.00 - $140,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.