Psych Critical Care Tech - Emergency

Job Description:

The Critical Care Technician functions as a clinical support partner in the Critical Care and Emergency Department settings. They assist the patient care team in performing various tasks and procedures for critically ill patients or patients requiring special skills or observation. They act under the direction and supervision of appropriate licensed clinical personnel. Additionally, the Critical Care Technician may assume the responsibilities of a Health Unit Coordinator.

📍 Location: American Fork Hospital– American Fork, Utah

🏢 Department/Unit: Emergency Department

📅 Shifts: PRN | As needed hours/week | 12-hour shifts

🕒 Schedule: Variable, mix of days, evenings, swings, nights, weekends & holidays

💵 Pay: Starting at $18.94+ (based on patient care experience)

🎁 Benefits: Not benefits eligible

*Shift differential pay for evenings, nights, weekends!

The Emergency Department is a 12-bed unit that specializes in Emergency Care. We are a level III Trauma Center and have a large catchment area that serves Utah County. We are a busy department that serves to care for a continuously growing population. We cares for more than 700 trauma patients a year, including patients who are seen for bicycle accidents, falls and car and motorcycle crashes.

***This is a Psych Tech / Critical Care Tech position that participates in high-quality, patient-centered care by providing continuous observation and monitoring for high-risk patients. In collaboration with the patient care team, ensures the patient environment is free of obstacles and minimizes the risk of falls and accidental or intentional self-harm. Will assist with basic activities of daily living.

Key Responsibilities

• Provide continuous 1:1 observation for assigned patients, ensuring safety and de-escalation support.

• Assist with basic patient care needs including hygiene, nutrition, toileting, and mobility.

• Monitor and document patient behavior, vital signs, and response to interventions.

• Support nursing staff during restraint procedures by observing for signs of injury, circulation issues, and physical needs per ED guidelines 

• Communicate effectively with the care team regarding patient status and any concerns.

• Maintain a calm, therapeutic presence and utilize de-escalation techniques as needed.

Essential Functions

• Responds to patient care needs by answering call lights, assisting with hygiene care, obtaining vital signs, and communicating effectively with the care team.

• Performs 12-lead EKG duties and other tasks within the level of training and competency.

• Applies, checks, and documents restraints as directed by RN or physician.

• Assists with patient transfers, admissions, and discharges, ensuring safe patient handling.

• Orders and maintains office and patient care floor stock/supplies and performs unit secretary duties.

• Reports and records patient care findings and data in a timely manner and quickly secures assistance for changes in patient condition.

• Assists with emergency resuscitation, set-up for line insertion, and retrieval of supplies and equipment.

• Provides excellent customer service to patients and families, ensuring their requests are met promptly.

• Recognizes and completes unit and patient care needs with minimal supervision, collaborating with RNs and the interdisciplinary team.

• Adheres to infection prevention standards and promotes the mission, vision, and values of Intermountain Health.

Skills

• Patient Care

• Patient Observation

• Communication

• Life Support

• Restraint Procedures in support of nursing staff

• De-escalation Techniques

• Point of Care Testing

• Vital Signs

• Cardiac Monitoring

• Patient Information

• Resuscitation

• Teamwork

Minimum Qualifications

• Current C.N.A. Certification in state of practice.

-OR-

• EMT or Paramedic Certification in state of practice.

-AND-

• Basic Life Support for Healthcare Providers (BLS-HCP)
• High School diploma or GED in compliance with CLIA regulations If for Point of Care Testing.
• Written and verbal communication skills.  

Preferred Qualifications

• One (1) year of experience as a C.N.A. or EMT.
• Experience in a hospital or critical care setting.
• Current enrollment in nursing school program.
• Basic computer skills.

Physical Requirements:

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
• May be expected to stand in a stationary position for an extended period of time.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health American Fork Hospital

Work City:

American Fork

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.94 - $24.62

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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