Technical Test Coordinator

Mission Overview:

This is a consultancy mission delivered by Keystone Solutions. As a Keystone Solutions consultant, you will be engaged on-site with the client to lead and execute testing and quality initiatives. You will perform all responsibilities and meet all requirements listed below while working closely with the client under Keystone Solutions' consultancy model.

Test Management & Quality Leadership:

• Lead end-to-end testing activities across multiple projects, ensuring alignment with business objectives, quality standards, and delivery timelines.
• Define, implement, and continuously improve test strategies, test plans, test policies, and quality assurance processes.
• Analyze and refine functional and non-functional requirements, ensuring completeness, consistency, testability, and traceability.
• Conduct risk assessments and define mitigation plans for critical business requirement.
• Organize and facilitate Test Readiness Reviews, Defect Triage Meetings, Go/No-Go and Release Quality Assessments.
• Manage the complete defect lifecycle and ensure effective communication between business and technical stakeholders.
• Provide quality reporting, KPIs, dashboards, and executive-level recommendations regarding release readiness and production deployments.
• Coordinate multiple vendors and solutions providers for the same software system.

Functional Testing:

• Design, implement, execute and lead comprehensive test plans covering: Sanity Testing, Smoke Testing, Integration Testing, Regression Testing, End-to-End Testing, User Acceptance Testing (UAT), Production Validation Testing.
• Manage test environments, test data preparation, and test execution campaigns across Test, Acceptance and Production environments.
• Ensure complete requirements traceability through test scenarios and test cases.

SQL Database & API Testing:

• Lead database testing activities using SQL Server, Oracle Database, PL/SQL and advanced SQL scripting.
• Build and execute SQL queries, stored procedures, data validation scripts and automated controls.
• Manage data workflows using XML, JSON and structured integration files.
• Lead API testing initiatives using: Postman, ReadyAPI, SoapUI, Swagger/OpenAPI.
• Ensure API contract validation, data integrity, validation and integration quality across multiple systems.
• Coordinate defect resolution with development teams and external suppliers.

Contact Center & Genesys Cloud Testing (Highly desired):

• Validate end-to-end customer journeys across the Genesys Cloud platform.
• Test routing strategies, queue management and workforce-related configurations.
• Validate skills-based routing, priority routing and overflow scenarios.
• Verify agent state management, presence management and interaction lifecycle handling.
• Validate integrations between Genesys Cloud and external applications through APIs and event-driven interfaces.
• Perform testing of Genesys Cloud administrative configurations and operational processes.
• Validate SCIM-based user provisioning and identity management integrations.

Telephony & WebRTC Testing (Highly desired):

• Perform end-to-end telephony validation across contact center services.
• Validate SIP/WebRTC communication flows.
• Investigate and troubleshoot:
• STUN/TURN/ICE negotiation issues.
• Firewall and network-related communication problems.
• Call setup and call teardown failures.
• Audio quality degradation and latency issues.
• Browser media device conflicts (getUserMedia).
• Egress and network security restrictions impacting telephony services.
• Support root cause analysis of voice quality and connectivity issues.
• Helm release verification and rollback scenarios.

Test Automation Leadership:

• Define and drive the Test Automation Strategy.
• Lead automation initiatives and promote automation best practices throughout the Software Development Lifecycle.
• Design, develop and maintain scalable automated test frameworks for web Applications, APIs, Backend Services.
• Establish automation KPIs, coverage objectives and reporting mechanisms.
• Implement CI/CD testing practices and quality gates.

Performance Testing Leadership (Highly desired):

• Define and lead Performance Testing Strategy.
• Understand, design and execute: Load Testing, Stress Testing, Scalability Testing, Endurance.
• Analyze system bottlenecks and identify performance risks.
• Lead performance qualification activities and provide production readiness recommendations.
• Monitor application, infrastructure and database performance.
• Produce detailed performance analysis reports and executive recommendations.
• Collaborate closely with infrastructure, cloud and development teams to resolve performance issues.

Quality Governance, Reporting & Continuous Improvement:

• Contribute to the continuous improvement of QA methodologies, standards and testing processes.
• Define and monitor quality KPIs and testing metrics.
• Produce: Test Strategy, Test Plans, Test Completion Reports, Quality Dashboards, Go/No-Go Recommendations, Performance Test Reports.
• Regularly report testing progress and quality status to Management, Product Owners, Development Teams and Executive Stakeholders.

Essential Knowledge & Skills:

• Strong knowledge of Software Development Lifecycle (SDLC).
• Agile and Scrum methodologies.
• Event-driven systems.

Tools & Technologies:

• Jira / Xray.
• Azure DevOps.
• Git / Bitbucket.
• Playwright.
• Postman, Swagger, SoapUI.
• SQL Server.
• XML / JSON.
• Telephony systems: Genesys Cloud.

Conformity Criteria:

• Education and experience
• The candidate holds a Master's degree in information technology.
• The candidate has at least 5 years of proven professional experience as a Technical Test Coordinator.
• The candidate has at least 3 years of proven professional experience as a Product Owner.
• DB and API integration expertise
• The candidate has at least 5 year of hands-on experience with API integrations (REST, SOAP, authentication, error handling, etc.).
• The candidate has at least 5 year of hands-on experience with Relational Databases.
• Language proficiency
• The candidate should have clear, structured communication skills in English (reading, writing, understanding). This has to be clearly demonstrated in the CV.
• The candidate has professional proficiency in at least one of the national languages (French or Dutch). Min. niveau B1.
• Availability and work arrangement
• The candidate confirms availability to work in a hybrid model with at least 2 days onsite per week (currently Tuesday and Thursday but could evolve based on the needs).

Evaluation Criteria:

• For the quality criterion, your proposal will be evaluated based on these evaluation elements. The more experience or mastery that you can demonstrate on these elements, the better your CV will be evaluated.
• SQL Database & API Testing
• Ability to analyze and clarify functional and non-functional requirements.
• Capability to identify risks, gaps, and improvement opportunities.
• Skill in designing structured and comprehensive test plans.
• Accuracy and completeness in test case creation.
• Test Automation Leadership
• Define and drive the Test Automation Strategy.
• Establish automation KPIs, coverage objectives and reporting mechanisms.
• Implement CI/CD testing practices and quality gates.
• Software Testing Lifecycle: knowledge and experience of
• Testing Process.
• Defect Management.
• Environment Management.
• Reporting and continuous deployment.
• Telephony, Contact Center and Genesys Cloud Testing
• Validate end-to-end customer journeys across the Genesys Cloud platform.
• Test routing strategies, queue management and workforce-related configurations.
• Validate skills-based routing, priority routing and overflow scenarios..
• Perform testing of Genesys Cloud administrative configurations and operational processes.
• Tools & Technologies: knowledge and experience of
• Postman, Swagger, SoapUI.
• SQL Server.
• XML / JSON.
• Telephony systems: Genesys Cloud.

Consultancy Nature of Work:

• Operate as a Keystone Solutions consultant, working closely with the client's teams to deliver testing and quality outcomes on-site at the client location in a hybrid model.
• Apply Keystone Solutions' proven consulting frameworks to ensure alignment with client objectives while maintaining rigorous quality standards.

Dynamic Projects:

• Engage with diverse client environments, products, and technology stacks, tackling a variety of testing challenges from functional validation to performance engineering.
• Contribute to multiple initiatives over time, broadening your impact and exposure across domains including APIs, databases, telephony, and contact center solutions.

Turbo-Charged Learning and Development:

• Benefit from Keystone Solutions' commitment to continuous learning through mentoring, curated training paths, certification support, and communities of practice.
• Leverage knowledge-sharing across seasoned consultants to accelerate mastery of tools such as Postman, Swagger/OpenAPI, SoapUI, Playwright, Azure DevOps, and SQL Server.

Ambition Skyrocketing within a Consultancy Framework:

• Shape your career through varied client engagements, with opportunities to lead test strategies, drive automation programs, and influence release readiness decisions.
• Grow towards principal or leadership roles by demonstrating excellence in stakeholder management, risk analysis, and delivery of measurable quality outcomes.

Keystone Solutions Values in Every Engagement:

• As a K-Stone, you embody integrity, excellence, collaboration, and accountability—bringing these values to each client project.
• We prioritize transparent communication, outcome-focused delivery, and continuous improvement to create lasting client impact.

Work Arrangement:

• Hybrid consultancy model with at least 2 days onsite per week at the client (currently Tuesday and Thursday, subject to change based on needs).
• Remaining days can be remote or at Keystone Solutions offices, aligned with project requirements and client collaboration rhythms.

Why Join as a Keystone Solutions Consultant:

• Apply your full spectrum of testing expertise across multiple client scenarios, from Genesys Cloud contact centers to complex API and database landscapes.
• Enjoy a supportive consulting community that amplifies your impact with shared best practices, tooling accelerators, and leadership coaching.

How to Apply:

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.