Houseman

Description

Everyone Belongs at Palm House 

At Palm House, exceptional hospitality begins with exceptional people. We believe that creating memorable experiences for our guests starts with cultivating a workplace where every team member feels welcomed, respected, valued, and empowered to succeed. As a luxury hospitality destination, we recognize that diversity of backgrounds, perspectives, experiences, and ideas strengthens our team and enhances the personalized service we provide. We are committed to fostering a culture where inclusion is intentional, collaboration is encouraged, and every individual has the opportunity to thrive. 

Our Commitment 

Palm House is dedicated to building and maintaining a workplace that: 

• Welcomes individuals from diverse backgrounds and experiences. 
• Promotes a culture of dignity, respect, and belonging. 
• Provides equal opportunities for recruitment, development, promotion, and career advancement. 
• Encourages open communication, collaboration, and mutual respect. 
• Maintains a work environment free from discrimination, harassment, and retaliation. 
• Invests in learning, leadership development, and continuous professional growth. 

Our People 

Our team reflects the diverse communities we serve. We value the unique perspectives each individual brings and believe that an inclusive workforce enables us to deliver thoughtful, personalized, and authentic hospitality. Every team member plays an important role in creating an environment where colleagues and guests alike feel welcomed and appreciated. 

Equal Employment Opportunity 

Palm House is proud to be an Equal Opportunity Employer. We are committed to making employment decisions based on qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified applicants and team members in accordance with applicable laws. 

Learning & Development 

We believe inclusion is strengthened through continuous learning. Palm House invests in ongoing education and professional development designed to support: 

• Leadership development 
• Respectful workplace practices 
• Guest service excellence 
• Professional growth and career advancement 
• A culture of collaboration and accountability 

These initiatives help ensure our team members are equipped to deliver Forbes-level service while supporting one another with professionalism and respect. Our Promise Our commitment to diversity, equity, and inclusion extends beyond employment. It is reflected in how we welcome guests, support our colleagues, engage with our community, and uphold the values that define Palm House. By embracing different perspectives and treating everyone with dignity and respect, we create meaningful experiences for our guests and an exceptional workplace for our team. 

Join Our Team 

If you are passionate about luxury hospitality, exceptional service, and being part of an inclusive workplace where your contributions are valued, we invite you to explore career opportunities at Palm House. 

Palm House is proud to be an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace for all. 

The Houseperson plays a vital role in supporting the Housekeeping team and ensuring that all guest areas, back-of-house corridors, storage rooms, and housekeeping workspaces are consistently clean, organized, and well-maintained. This position is essential in upholding Palm House’s luxury standards by delivering prompt, efficient, and detail-oriented service. The Houseperson assists Room Attendants, maintains inventory of supplies, responds to guest requests, and ensures all public spaces reflect the elevated experience of Palm House. 

Essential Duties & Responsibilities 

Housekeeping Support 

• Deliver clean linens, towels, amenities, and supplies to Room Attendants throughout the shift. 
• Remove dirty linens and trash from guest floors promptly and safely. 
• Assist Room Attendants with additional needs such as stripping rooms, delivering cots, cribs, rollaways, or additional items as requested. 
• Replenish housekeeping closets daily, ensuring rooms and carts are stocked with the proper items. 

Public Area & Back-of-House Maintenance 

• Maintain cleanliness of guest corridors, service hallways, stairwells, and elevators. 
• Clean and organize back-of-house areas, including linen rooms, storage rooms, and employee spaces. 
• Ensure floors are vacuumed, mopped, or swept based on required cleaning standards. 
• Remove debris, fingerprints, and dust from doors, walls, vents, and baseboards. 
• Support Public Area Attendants with heavy-duty tasks as needed. 

Guest Service & Support 

• Respond to guest requests promptly, politely, and professionally. 
• Deliver requested items to guest rooms (pillows, blankets, toiletries, etc.). 
• Assist with guest luggage or special requests when necessary. 

Inventory & Equipment 

• Maintain cleanliness of housekeeping carts and equipment. 
• Properly handle chemicals in accordance with safety training and SDS guidelines. 
• Notify management of any shortages, damages, or maintenance concerns. 
• Assist with receiving, sorting, and organizing linen deliveries. 

Teamwork & Communication 

• Maintain strong communication with Housekeeping leadership and Room Attendants. 
• Promptly report any lost and found items following Palm House policy. 
• Support other housekeeping functions or departments upon request. 
• Perform other duties as assigned. 

Qualifications 

• Previous hotel housekeeping or janitorial experience preferred; luxury hotel experience is a plus. 
• Ability to work in a fast-paced environment while maintaining high standards. 
• Strong communication and customer service skills. 
• Ability to follow instructions, take initiative, and work with minimal supervision. 
• Dependable, punctual, and committed to upholding Palm House service excellence. 
• Ability to work flexible schedules, including weekends and holidays. 

Physical Requirements 

• Ability to stand and walk for extended periods (up to 8 hours). 
• Frequent bending, lifting, pushing, and pulling. 
• Must be able to lift, carry, and move items up to 50 lbs. 
• Ability to push/pull housekeeping carts weighing up to 150 lbs. 
• Occasional exposure to cleaning chemicals (proper PPE provided). 
• Ability to navigate guest floors, stairwells, and service areas safely.