Global Process Leader (GPL/DGPL)

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job Description

Mission

• The mission of the Global Process Leader is to establish and sustain high-performance global processes by setting clear strategic direction and enabling continuous improvement efforts. This role supports organizational objectives by ensuring process compliance, quality, and effectiveness through collaborative leadership and analytic insight. It enables operational excellence and supports transformation initiatives that align with the evolving needs of Orange and its customers.

Main activities

• Define and maintain the 3–5 year vision, ambition, values, and objectives for the global process.
• Build and adapt the yearly roadmap through agile reviews to reflect evolving priorities and challenges.
• Standardize process practices, including documentation, reference management, and IT cartography.
• Define, monitor, and report KPIs and operational dashboards to track process performance.
• Lead quarterly, bi-annual, and annual process reviews with management teams to ensure alignment and progress.
• Drive initiatives focused on process improvement, reengineering, and transformation to optimize efficiency and quality.
• Identify key pain points and positive moments within customer and employee journeys to enhance overall experience.
• Coordinate process interlocks and ensure end-to-end consistency across global processes.
• Ensure adherence to legal, regulatory, and certification requirements relevant to process governance.

Dimensions

• People Management:
• Does not have direct line management responsibilities but leads through influence and empowerment.
• Manages and supports Process Owners and delegated Process Owners to ensure process adherence and alignment.
• Facilitates collaboration across global process leaders and stakeholders, promoting knowledge exchange and coordinated action.
• Enhances team performance by fostering ownership and accountability among process stakeholders.
• Financial:
• Accountable for the performance and continuous improvement of global processes affecting operational outcomes.
• Impacts financial objectives indirectly by optimizing process efficiency and supporting transformative initiatives.
• Monitors and guides initiatives that contribute to cost savings and value creation through improved process governance.
• Other:
• Defines process profiles including customer value proposition, key activities, required skills, and master data.
• Identifies supplier requirements and customer commitments to ensure alignment with process objectives.
• Provides comprehensive visibility into activity volumes and anticipates skill evolution needs.
• Coordinates with IT and continuous improvement teams to leverage technology and methodology advancements.
• Supports operational journeys for field actors engaged in customer interactions to improve process experiences.
• Conducts SWOT analyses to identify risks and opportunities influencing process strategy and execution.
• Entity: Orange Business / Global Delivery Operation / Process Governance
• Department: Transversal Process & Quality Support
• Operates in an international environment with locations at MSCs (MRU, IND, EGY).

About you

Key Skills, Knowledge and Abilities

• Professional skills:
• Demonstrates a strong understanding of organizational and business processes to guide effective process governance.
• Possesses expertise in process description, documentation, and facilitation to ensure clarity and usability.
• Applies knowledge of Agile and SAFe methodologies to support adaptive and iterative process improvements.
• Brings project management experience to coordinate complex initiatives and meet established objectives.
• Utilizes quality assurance and process management experience to uphold standards and drive enhancements.
• Exhibits change management capabilities to lead and support process transformations effectively.
• Employs analytical and synthesis skills to interpret data and derive actionable insights.
• Soft skills:
• Exerts leadership by guiding and influencing teams and stakeholders without direct authority.
• Takes ownership of assigned processes and drives accountability through consistent follow-up.
• Manages transversal and cross-functional relationships to foster collaboration across diverse groups.
• Communicates clearly and effectively to ensure understanding and alignment across teams.
• Demonstrates strong interpersonal skills to build trust and engagement among stakeholders.
• Collaborates efficiently with stakeholders and process owners to achieve shared goals.
• Adapts to complex environments, managing ambiguity with flexibility and resilience.
• Motivates and influences others constructively to encourage participation and commitment.
• Is proficient in both French and English to operate successfully within an international context.

Qualifications (work experience, education background, certifications, etc):

• Education:
• Bachelor’s degree or higher in Business Administration, Industrial Engineering, Operations Management, Quality Management, Information Systems, or related fields.
• A Master’s degree in Process Management, Project Management, Business Transformation, or Management is considered an advantage.
• Experience:
• Experience in operational activities covering both build and run phases.
• Project management experience involving coordination and delivery of process-related initiatives.
• Quality assurance and process management experience is considered beneficial.
• Certifications:
• ITIL Foundation V3 or higher certification is required.
• ISO or ISAE certification is preferred to enhance process governance capabilities.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.