AI Solutions Specialist

Description

Department: Digital Experience Administration 

Non-Exempt, Range 11: $32.29 an hour to $48.42 an hour

Report To: SVP Digital Experience & Engagement 

SUMMARY: 

With the goal of enhancing lives, fulfilling dreams, and building communities this position supports our members and the Digital Team by supporting the design and implementation of AI-powered applications and capabilities that enhance existing process, knowledge sharing, and member service delivery. Responsible for testing and maintaining Digital AI solutions once they are ready for UAT or released to production. Works collaboratively with business stakeholders and IT partners to ensure solutions deliver value and align with internal policy and AI standards. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• In partnership with internal stakeholders, develop, deploy and maintain AI solutions, copilots and capabilities using organizational frameworks and platforms such as Genesys, Microsoft, and/or other Numerica approved AI platforms. 
• Responsible to develop evaluation framework and test AI models and solutions for accuracy, security, and usability to ensure compliance with stakeholder requirements, policies, data governance and security protocols. 
• Responsible to routinely run evaluations for hallucination, response quality, and bias/PII mitigation violations on an ongoing basis. 
• Maintain knowledge article ecosystem for LLM or other relevant solutions, even to the extent that knowledge articles are maintained in order to address hallucination or response quality. 
• In collaboration with stakeholders, prototype and iterate on AI use cases relevant to the needs of the business (and in accordance with the platform capability roadmap). 
• Conduct proof of concepts and pilots for emerging AI technologies. Document technical findings, share potential business value, risks and recommendations. 
• Create user training documentation, user guides and support necessary training teams at Numerica. 
• Collaborate with internal IT teams and departments and vendors to coordinate releases and ensure seamless AI deployment and maintenance. As necessary, work collaboratively with IT to develop change controls that balance different needs. 
• Assist IT with tracking and reporting on initiative outcomes, performance metrics and lessons learned to demonstrate the value of the capability. 
• Maintain current knowledge of AI trends, vendor roadmaps, and Numerica AI controls to inform solution design and continuous improvement of internal practice processes and efficiency. 
• Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies. 
• Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:  

       -Connect – Create meaningful relationships 

       -Ask – Be intentionally curious 

       -Resolve – Actively seek solutions 

       -Elevate – Never stop improving

       -Strengthen – Be the difference

SUPERVISORY RESPONSIBILITIES: 

This position has no formal, direct supervisory responsibilities although will work with leaders and peers in the organization to drive results. 

PERFORMANCE STANDARDS: 

Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy, and respect, and making a personal effort to make members feel they belong and are important to the credit union.  

WORKING CONDITIONS:

This position operates in a traditional office environment with standard business hours. Regular use of standard office equipment and extended periods of sitting, standing, and computer work may be required. This position requires working on-site during regular business hours. Regular interaction with coworkers, members, and/or management through both in-person and virtual communication platforms is required. 

EDUCATION and/or EXPERIENCE: 

Bachelor’s degree, preferably in Computer Science, Information Systems, or other related field required, or Associate’s degree and 1 to 2 years direct experience working with AI models and solutions, or equivalent combination of education and experience. Previous experience in financial services or digital service delivery preferred. Relevant work experience in AI, data analytics, and/or model validation preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS: 

None 

SKILLS and ABILITIES: 

• Excellent communication skills with ability to translate complex technical concepts for non-technical stakeholders 
• Strong analytical skills with emphasis on data-driven decision making 
• Adapt to changing demands, multitask, and manage competing priorities 
• Ability to navigate ambiguity and create clarity through learning, testing, and analysis. 

Disclaimer: The job description does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Management’s request. 

Learn more about our Benefits and Perks here-

https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf

Requirements

Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer

Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by calling your recruiter.