Clinical Application Support Specialist

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Clinic Application Administrator will assist and coordinate support, modifications, and enhancements to the functionality of the applications utilized at Clinics, resulting from changes to internal business processes and industry legislative and commercial requirements. Applications require continual improvement.
The incumbent will need to work closely with business and gain an understanding of their requirements as well as the users and the third-party software vendors to ensure continued success of IT as a support function to the business.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Business application management

• Assist in the preparation and update of standard operating procedures to be followed when using or requesting changes to the business applications
• Assist in producing user requirement specifications with users for any modifications and/or bug fixes
• Assist in testing and the change management processes are followed
• Ensure that the required training per application has been completed in-line with audit requirements prior to user creation
• Provide support and maintenance of the Medicross and Prime Cure Application Master files

Customer support

• Provide support to Finance and Operations at the clinics for the billing application, Elive and Electronic Medical Record Application (EMR), HEAL.
• Provide 1st and 2nd level support to Medicross clinics for software applications.
• Work closely with Medicross commissioning team in the deployment and closure of new clinics

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.

Teamwork

• Actively participate as a member of a team to achieve goals.

SKILLS PROFILE

EDUCATION

Required

• Matric or related NQF level 4 qualification

Preferred

• IT Qualification
• Business Process Qualification

WORK EXPERIENCE

Required

• 3+ years Health Practice Computer Management System experience
• Advanced computer literacy
• IT System Application Support to geographically distributed sites
• 2+ years Netcare group experience

KNOWLEDGE

Required

• IT Systems knowledge
• Knowledge of primary healthcare Clinic Business Processes and basic understanding of basic accounting and stock management principles
• 2+ years Netcare group experience

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of internal and external customers.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.