AWC Service Engineer

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

The Impact You’ll Make in this Role 

The Service Engineer is responsible for ensuring the effective maintenance, repair, calibration, and commissioning of equipment while maintaining compliance with quality, safety, and regulatory requirements. The role coordinates with internal stakeholders and third-party logistics/service providers, support & provide guidance on the implementation of MedSurg service model, manages spare parts inventory, maintains service documentation & reporting and drives continuous improvement initiatives to support operational excellence and customer satisfaction.

Key Responsibilities

Equipment Service & Maintenance
•    Coordinate and support equipment repair, troubleshooting, calibration, preventive maintenance, and commissioning activities.
•    Develop and maintain equipment service schedules to ensure optimal equipment uptime and reliability.
•    Monitor equipment performance and work with service providers to resolve technical issues promptly.
•    Report device-related complaints to the Complaint Handling Team.
Quality & Compliance
•    Implement Quality Control (QC) and cleaning procedures through service providers /Distributors)
•    Ensure all service activities comply with applicable SOPs, Work Instructions, quality standards, and regulatory requirements.
•    Maintain complete and accurate service, maintenance, calibration, and quality records.
•    Support internal and external audits, inspections, and compliance activities.
Distributor & Vendor Management
•    Coordinate and monitor service activities performed by Distributor partners.
•    Ensure distributors adhere to company SOPs, quality standards, and service requirements.
•    Manage certification and calibration of service tools used by internal teams and external service providers.
•    Conduct periodic reviews of service performance and compliance.
•    Conduct periodic training for service providers (4PL) team. 
Inventory & Procurement
•    Manage spare parts inventory to support repair and maintenance activities.
•    Monitor stock levels and ensure availability of critical spare parts.
•    Manage parts procurement and purchase requests through Ariba.
•    Coordinate with suppliers and service providers (4PL) to ensure timely delivery of materials and services.
Safety & Confidentiality
•    Ensure all service activities are conducted in compliance with company safety policies and procedures.
•    Promote a zero-non-compliance safety culture.
•    Maintain strict confidentiality of company, customer, and product information.
Continuous Improvement & Project Management
•    Identify opportunities for process improvements and implement corrective and preventive actions.
•    Prepare service reports for the Service Manager.
•    Support any Medsurg related service tasks as assigned by Service Manager.

Required Experience & Qualification:

•  Bachelor's Degree or Diploma in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or a related technical field. 
•  English speaking and writing are a mandatory requirement.
•  3+ years of experience in equipment servicing, field service, technical support, or maintenance engineering. 
•  Experience in medical devices, laboratory equipment, or Hospital biomedical department is preferred. 
•  Familiarity with quality systems, preventive maintenance, calibration, and regulatory compliance requirements. 
•  Experience with SAP / Oracle or equivalent ERP systems is an add advantage.

Work location:  Onsite  

Travel: May Be Domestic

Relocation Assistance: May be authorized 

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). 

Supporting Your Well-being  

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.  

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

   

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.