Collateral Oversight Officer

Application Deadline: September 2, 2026

What is the opportunity?

In this role you will take ownership for follow up and remediation of all collateral files, aggressively contacting relevant sources including attorneys, government agencies and other key stake holders for outstanding documents.  You will also ensure that there is accountability for mortgage bill of sales, original mortgage documents, original certificates, bonds guarantees and all other documents held as collateral with a focus on achieving an enhanced client experience by meeting or exceeding established service level agreements.

What will you do? 

• Provide consistent service within established benchmarks contributing to achievement of Service Level Agreements (SLAs)
• Possess an in depth understanding of credit policies/procedures and guidelines
• Apply sound credit judgment, taking all necessary steps, recommend exceptions to credit guidelines within delegated authorities and refer when necessary
• Proactively identify and recommend solutions to recurring errors and service gaps, process efficiency and effectiveness enhancements and act as a referral point/Subject Matter Expert for sales and service employees
• Take ownership and accountability for the resolution of moderately complex issues and concerns at the first point of contact, demonstrating a long-term perspective in addressing client concerns
• Identify service/operational inefficiencies and make recommendations for value added enhancements to appropriate parties
• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
• Exercise appropriate due diligence in following credit/operational risk policies, procedures, standards and guidelines (e.g. verification of documentation etc.)
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures

What do you need to succeed?

Must-have

• Bank’s minimum entry requirements, 5 CXC subjects including Mathematics and English with a passing grade between 1-3.
• RBC business knowledge including Personal Banking service and operations.
• Very strong client first orientation, attention to details with strong organizational skills
• Ability to multi-task and adjust to the demand/needs of our clients and service partners
• Ability to work in a fast paced environment
•  Good knowledge of Bank’s core applications and Microsoft Word + keyboarding skills

Nice-to-have

• Diploma in Management or related discipline or equivalent education/training in a related field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

24 SHEDDEN ROAD:GEORGE TOWNGeorge TownCayman Islands37.5Full timeRegularSalaried2026-08-202026-09-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.