Membership Coordinator

TITLE: Membership Coordinator
REPORTS TO: Unit Director
CLASSIFIED: Full Time, Exempt
LOCATION: Milbank, SD

MISSION: To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.

JOB SUMMARY: The Membership Coordinator is the first face families see and the heart of the Club's front-door experience. Reporting to the Unit Director, the Coordinator leads membership recruitment and retention, oversees front desk operations, manages volunteer onboarding, and ensures every parent, donor, and visitor feels welcomed the moment they walk through the door. Working closely with the Development, Marketing, and Communications teams, the Coordinator helps fuel community connection, drive enrollment, and bring more kids into the Club. Excellence, teamwork, impact, and integrity are how we show up, for our members, our families, and each other.

KEY RESPONSIBILITIES:
Front Desk Leadership

• Manage daily front desk operations, ensuring a welcoming, safe, and efficient entryway.
• Onboard, train, supervise, and support front desk staff to deliver consistent, friendly service.
• Oversee financial reconciliations, payments, and lost-and-found.
• Communicate with urgency to ensure parents, donors, and visitors receive timely follow-up.

Member & Volunteer Recruitment & Retention

• Lead recruitment efforts to bring new members, families, and volunteers into the Club.
• Manage the full membership registration process — new enrollments, renewals, forms, fees, and family communication.
• Serve as the primary point of contact for all membership-related inquiries.
• Oversee volunteer applications, background checks, and onboarding.
• Partner with Development, Marketing, and Communications to create promotional materials — newsletters, event marketing, field trip advertisements, and community engagement resources.
• Support outreach initiatives that strengthen retention and grow community connections.

Data Management

• Maintain accurate, up-to-date, and confidential records in the Club's membership database (MyClubHub).
• Ensure members are properly scanned in and out of the facility for accurate attendance tracking.
• Coordinate with program staff to verify data accuracy and support reporting.
• Regularly review and update member information to keep records complete and current.

Youth Engagement & Program Support

• Understand, implement, and model principles of behavior management aligned with Club values.
• Supervise program spaces and support behavior management of youth as needed.
• Help create program plans and contribute to a high-quality member experience.
• All other duties as assigned in support of the Club's mission and operations.

EMPLOYMENT QUALIFICATIONS:

• Bachelor's degree from an accredited college or university, or 2 years of equivalent experience preferred.
• Previous experience in customer service, data management, or membership coordination preferred.
• Strong organizational, communication, and interpersonal skills.
• Detail-oriented with the ability to manage multiple priorities efficiently.
• Proficiency in Microsoft Office Suite; experience with MyClubHub or similar membership platforms is a plus.

PHYSICAL REQUIREMENTS:

• Capacity to observe, interact with, and communicate effectively among youth, staff, volunteers, and parents to ensure a safe and supportive Club environment.
• Ability to stand, walk, or sit for extended periods during a shift.
• Ability to safely operate general office equipment (computers, phones, copiers).
• This position is safety-sensitive and requires consistent awareness of and responsiveness to the safety of all Club members.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605-692-3333.