Analyst, Analytics & Metrics

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Analytics & Metrics

The Global Statistics / Quarterly Mastercard Reporting (“QMR”) group is responsible for the collection, analysis and reporting of Mastercard’s operational performance, inclusive of providing thought leadership to continuously evolve Mastercard’s internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR “Close” activities and assist in operational process management, development and improvement, including analysis of existing needs.

Role
• Support collection, validation, and reporting of quarterly operational reported data.
• Leverage analytics to analyze customer reported data to ensure no revenue leakage.
• Provide analytical research across QMR and switched activity for management discussions.
• Deliver advanced, detailed, persuasive customer performance data analytics.
• Support projects related to all operational metrics/drivers and associated revenue.
• Effectively communicate inquiries with customer to quickly resolve open issues.
• Provide customer support and training related to QMR topics to both internal and external customers.
• Clear and concise documentation with internal systems for tracking inquiries
• Support quarterly QMR business update to regional finance teams.
• Key contributor for developing and testing system enhancements/process improvements.

All About You
• Self-starter and fast learner who thrives under tight timelines.
• Intellectually curious and driving issues to the root cause.
• Ability to organize and prioritize workload while handling multiple business tasks.
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis.
• FP&A experience is preferred.
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail.
• Excellent customer service and communication skills, both written and oral.
• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $79,000 - $126,000 USD