Manager, Quality Assurance

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The QA Manager is responsible for the oversight of multiple teams tasked with continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process defects, to deliver market and customer driven business results. You will evaluate test results, prepare change requests, and generate measures to assess the product quality. In this role you will work with an integrated team of developers, product managers/owners, and system analysts for test planning, test automation and execution, and product validation.

As part of the manager role, you will be responsible for attending Agile ceremonies and mentoring as well as being an escalation point to the quality assurance analysts/engineers on your team, approving PTO requests, assisting with recruitment and onboarding of new associates, and collecting data for the Quality Organization.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why would you want to work on this team:

• You want to work on a high‑transactional platform that directly impacts patient experience, where quality and reliability truly matter
• You are excited to be part of a team that continually improves processes and enhances platform capabilities
• You have a passion for leadership and helping others grow, whether through formal leadership or influence
• You solve problems pragmatically — incorporating stakeholder input when needed, but decisively moving forward and owning results
• You are a quality evangelist who is passionate about delivering high‑performing, functional software to the healthcare industry

Role qualifications:

• Bachelor's degree in computer science or related field, or equivalent work experience.
• 10+ years of experience in business and/or systems testing 3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
• 5+ years of experience leading teams and delivering products in an Agile environment, including managing high performing lead level roles.
• Prior experience as a QA Supervisor/Manager is required
• Expert understanding of testing techniques, including functional, integration, performance, and regression testing
• Proven excellence and prior success defining quality strategy, standards, and governance that influence stakeholders to drive their adoption across multiple teams
• Experience owning hiring decisions, performance management, and career development for QA analysts/engineers, including effective one on ones, goal setting, and succession planning
• Experience with strategic resourcing, headcount, and capacity planning across multiple teams and competing priorities
• Working knowledge and administration of test management tools and automated testing tools (e.g., test case management, execution reporting, defect tracking). Experience in cross-functional leadership and influence — acting as a bridge between product, engineering, and quality to drive outcomes
• Strong organizational skills including project tracking, prioritization, and attention to detail
• Experience contributing to a culture of recognition and accountability (e.g., supporting fair recognition and accurate and honest performance feedback)
• Healthcare industry experience is a bonus

What proven technical skills does the ideal candidate possess:

• Proficiency in reading and writing JavaScript, Python, C# (or similar languages used for test automation and tooling)
• Hands-on experience reviewing, modifying, and troubleshooting automation code built with Cucumber and Selenium WebDriver
• Comfort working within an IDE (VS Code, Eclipse, or similar) to run, debug, and maintain automated tests
• Agile work planning tools (JIRA or similar tools for backlog management, sprint planning, and work tracking)
• Source‑control change management software (GitLab, Git, or similar Git‑based version control systems)
• Test management software (TestRail or similar)
• Continuous integration tools (GitLab CI for pipeline execution and test integration)
• Application performance management (New Relic, Splunk, or similar monitoring and observability tools)
• Database validation (SQL/MySQL for backend validation, test data verification, and defect analysis)
• Understanding of cloud concepts (AWS, Azure including environments, deployments, and cloud‑hosted architectures)
• Strong problem-solving skills demonstrated by analyzing test failures, reviewing logs, stack traces, and CI pipeline output to determine root cause

How will the ideal candidate use AI as an Efficiency Multiplier:

• Experience using AI-assisted developer tools (e.g., Amazon Q Developer / Kiro /Copilot-style tools) inside and outside of an IDE to accelerate work such as drafting test scenarios, generating automation scaffolding, refactoring code, and debugging failures, code reviews — with human verification and sound engineering judgment
• Ability to use AI effectively to create lightweight efficiency tools (scripts, helpers, utilities) that improve team throughput and streamline reporting
• Demonstrated ability to mentor others on practical AI usage: prompting discipline, validation habits, and safe application to day-to-day QA work
• Comfortable using AI to summarize meetings, objectives, test logs and code failures, propose fixes, and speed up analysis — while ensuring outputs are explainable and verified before adoption

What you will be doing:

• Responsible for managing multiple agile teams in their execution and management of the quality processes at Availity. 
• Program level quality planning
• Staffing assignments, coaching, and management
• Test planning and execution
• Cross organizational collaboration and communication to ensure quality driven outcomes
• Focus on growth of the team members while driving best in class quality program deliverables
• Drive test automation initiatives and use of AI to accelerate organizational and individual efficiencies
• Demonstrate ownership for product quality and team advancement

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Manager resume review 
• Recruiter video interview
• Manager video interview
• Panel video interview
• Senior leadership video interview

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

 

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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