Appointment Scheduler

Description

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare. 

This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as an Appointment Scheduler will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience. You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare!  

RESPONSIBILITIES

• Responsible for answering phone calls and scheduling all physician and provider appointments accurately and efficiently
• Responsible for a friendly greeting and beginning the registration process
• Responsible for routing calls to the appropriate person when necessary
• Obtain and enter current demographic and insurance information accurately and update as necessary
• Responsible for rescheduling appointments when a physician schedule changes as well as maintaining efficient and accurate provider schedules
• Communication with interpreter services and accompany appointments
• Manage schedules to adjust when necessary
• Other duties as assigned

Requirements

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• 1 year customer service or reception experience
• Valid Driver’s License

PREFERRED QUALIFICATIONS

• Experience in a medical office environment
• Knowledge of electronic medical records systems

Midwest Culture

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused, and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live. 

Mentorship & Career Growth

Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship. 

Work/Life Balance

Our team puts a high value on work-life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-5pm. We also provide paid holidays and PTO on an accrual basis. All employees are also provided a paid personal health day. Midwest offers flexibility with full-time or part-time employment.  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.