Government Contracts CX Coordinator (Fixed Term, Part-time)

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.  

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

About the Role 

Do you thrive in a fast-paced environment, enjoy variety in your work, and pick things up quickly? We’re looking for a motivated CX Coordinator to join our Government Contracts team on a fixed term basis working part-time, 24 hours per week.

This is a fantastic opportunity to step into a hands-on role, support the delivery of identity services at AA counters, and have a real impact on customer experience. As a CX Coordinator, you’ll be at the centre of our operations, liaising with stakeholders, supporting our agent network, and helping to ensure seamless service delivery across the board. This is a fixed term position that ends in March 2027.

In this role, you’ll be responsible for: 

• Recommending improvements to processes and systems to enhance turnaround times for customers 

• Managing and ordering stationery and stock 

• Promptly and professionally responding to ad-hoc administrative requests 

• Providing backup support for validation and data entry of IDP applications and related tasks, ensuring accuracy and efficiency 

About You 

You’re energetic, proactive, and not afraid to roll up your sleeves. You thrive in a fast-paced environment and enjoy switching between different tasks throughout the day. 

You’ll also bring: 

• Previous experience in an admin, coordination, or support role 

• Strong organisational skills and great attention to detail 

• A natural ability to build strong relationships with both internal and external stakeholders 

• A quick-learning mindset and willingness to take on new challenges 

• Clear, professional communication skills 

• Experience in DLR/MVR 

• A solutions-focused approach with the ability to stay calm under pressure 

• Confidence using digital tools and navigating internal systems 

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.  We'd love to korero to see if you might be a great fit for the role.