EBCCM Senior Group Manager/Governance and Frameworks (5314)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Risk Management

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:
TD's Enterprise Business Continuity and Crisis Management (EBCCM) Program enables the Bank to effectively manage and operate its businesses under adverse conditions. Enterprise Business Continuity and Crisis Management (EBCCM) within Operational Risk Management sits in the second line of defense and provides oversight to our business segments. EBCCM is TD's centre of expertise on Business Continuity & Crisis Management and is responsible for the formulation, communication and monitoring of EBCCM Board policies, standards, guidelines, reporting, education, methodologies, tools and plan/test development coordination. The team supports enterprise-level coordination of crisis events, planning, testing and training activities relating to interruption events or potential threats.

Job Description:
It is our highly engaged teams who create passion for the customer experience and who make EBCCM a great place to work. We seek an individual with a positive attitude, who is driven to produce legendary results, and who can look forward to working in an environment that is fast-paced, high energy and collaborative.

Reporting to the AVP, Enterprise Business Continuity and Crisis Management, the Senior Group Risk Manager is responsible for leading a team to conduct governance and framework oversight including regulatory, reporting, third-party and audit activities in support of the EBCCM Program. The role partners with the Business Intelligence team to define information needs and analyze data, dashboards and insights produced by that team. It uses those insights—together with regulatory developments, audit findings, risk information and external trends—to strengthen regulatory awareness, oversight, executive reporting and informed decision-making. The role also identifies practical opportunities to incorporate approved artificial intelligence and automation tools into existing processes, where they can improve analysis, monitoring, communication or efficiency, while maintaining appropriate controls and human judgment.
 

This role is responsible for managing stakeholders and coordinating across the program to support effective oversight and delivery. This position has the accountability to identify, address or escalate issues that could prevent reasonable assurance that business continuity and crisis management risks are understood and managed within the Bank's risk appetite. This position provides on-call crisis management support on a rotational basis and supports the delivery of crisis management activities throughout a realized event lifecycle.

Job Requirements:
The successful candidate will be able to deliver initiatives in a challenging and fast-paced environment, with an emphasis on extraordinary customer service. In this role, you will:
• Own the governance of EBCCM's program, including maintenance of its Policy & Standards.

• Collaborate with Enterprise stakeholders to ensure EBCCM is accurately represented in appropriate discussions.

• Oversee the Third Party BCM component of the program, ensuring Control Assessments and Contract Deviations are accurately reviewed and escalated accordingly.
• Partner with the Business Intelligence team to define reporting and analytical requirements and support the delivery of effective experiences to business segments.
• Analyze program data, dashboards and trends provided by the Business Intelligence team to identify emerging risks, control gaps, regulatory themes and opportunities to strengthen program performance.
• Integrate quantitative and qualitative insights into regulatory assessments, governance reporting, executive briefings, education and awareness activities, and recommendations for action.
• Identify and support appropriate uses of approved AI and automation tools to enhance analysis, monitoring, issue identification and communication, in partnership with relevant subject-matter experts and governance functions.
• Interpret internal and external business challenges and the industry environment, and recommend courses of action and leading practices to improve change management effectiveness.

• Communicate difficult concepts, convert data and information into compelling business context and advice, and influence alignment across senior stakeholders.

• Collaborate with key program stakeholders, including Business Intelligence partners, to develop interaction and RASCI models with clear roles and responsibilities for data inputs, analysis, reporting, governance and escalation.

• Develop, foster and maintain effective relationships with business unit contacts and internal partners who support the Bank's BCCM Program.
• Use influencing skills to implement EBCCM changes within the organization, negotiating mutually agreeable, effective and efficient solutions to issues.
• Monitor relevant regulatory developments and industry trends, assess their implications for EBCCM, and translate them into timely awareness, governance and action.
• Escalate issues internally to relevant partners to ensure risks are managed appropriately.
• Provide on-call crisis management support on a rotational basis and support crisis management activities throughout a realized event lifecycle.

Additional Scope
• Develop, foster and maintain effective relationships with business unit contacts and internal partners who support the Bank's EBCCM Program.

• Lead a strong team, delivering against the program's objectives.
• Team player with strong communication, relationship management, consensus-building and influencing skills.
• Strong data literacy and analytical skills, with the ability to interpret dashboards, metrics and trends and translate them into options, recommendations and executive-level insights.
• Working knowledge of AI and automation capabilities, limitations and responsible-use considerations, with the judgment to identify appropriate applications in a regulated environment.
• Ability to prioritize, organize and complete multiple tasks with high attention to detail.
• Strong conceptual, analytical and problem-solving skills that can translate into options and recommendations.
• Ability to work effectively in an exciting and fast-paced environment while managing multiple priorities, combined with the ability to adjust to evolving needs.
• Ability to learn quickly, promote a positive team environment and exceed expectations with minimal supervision.
• Keep apprised of changes and trends in Third Party, Business Continuity, Crisis Management, operational resilience, regulation, data and emerging technology, and communicate relevant implications to the EBCCM team and businesses as appropriate.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet