Vendor Relations Representative

Overview

This is Hybrid set-up in IBEX Shaw, Mandaluyong and on a Night Shift.

The Vendor Relationship Representative - VRR (CSR for a US Property Maintenance Solutions LOB) supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

Responsibilities

What You'll Do:

Develop and maintain positive vendor relations to ensure superior customer satisfaction

Receive and handle customer calls and email requests for services

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Identify, research and resolve customer issues using the company’s web-based systems and databases

Source new vendors to perform required services, as needed

Resolve or escalate all disputes or un-satisfied service confirmations

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Qualifications

You Should Have:

Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support)

Account Management experience a plus