Commercial and Events Coordinator

               

 

Job Title:       Commercial and Events Coordinator

 

Department:      Commercial

 

Hours:       37 hours per week

 

Reports to:       Commercial Director

 

Location:       Office based

 

Purpose of the job:

 

BIGGA is a membership organisation for golf greenkeepers and currently has approximately 6,000 members from all areas of the greenkeeping industry. Those members join the Association to receive direct benefits, engage in educational and career development opportunities, network and promote their profession.

 

As Commercial and Events Coordinator you will:

 

• Co-ordinate the delivery of BIGGA’s national initiatives: Student Greenkeeper of the Year, ICL Scholarships, The R&A Championship Agronomy Programme, TPC Sawgrass, Mental Health workshop, and The BIGGA Delegation sponsored by Bernhard
• Coordinate and deliver events as directed by Commercial Director specifically: Golf Environment Awards, Early Bird Run at BTME, BIGGA Celebration and BIGGA Awards and BIGGA National
• Coordinate external events such as Saltex, GroundsFest, Golf Industry Show, ScotsTurf and any others that arise as conducted by Commercial Director
• Promote BIGGA in a positive manner to members, sponsors, clients, and the wider golf industry
• Build and maintain strong relationships internally and externally

 

Responsible for:

 

1. Planning, co-ordination and delivery of the Association’s member events and initiatives. The list of events and initiatives is subject to change as the Association’s activity evolves. The role typically includes:
   1. Working with the Commercial team from client agreement until the event/initiative has finished
   2. Ensure there is clear communication with client
   3. Working with the Membership team to ensure smooth client and membership customer service
   4. Working with the Membership team, coordinate initiative application process and organise judging
   5. Coordinate and deliver any client meetings
   6. Delivering events on site or online as necessary
   7. Gather and analyse feedback following initiative and event and feedback to client
   8. Working with the Membership team where necessary
   9. Co-ordinating selection of successful applications
   10. Working within the Commercial team, ensure all elements of agreement are followed through
   11. Working with Commercial Director on end to end delivery of the Golf Environment Awards
2. Attend BTME each year to support the Commercial team and delivery of any on-site events and engagement
3. Provide support when necessary to Commercial Director
4. Provide support to Marketing and Communications as directed by Commercial Director
5. Support the wider Commercial team where necessary
6. Produce internal reports on each initiative and event
7. Attend BTME in January each year to support the delivery of events and engage with the Membership and BIGGA team
8. Liaise with designer when necessary

 

Marketing:

 

1. Produce and agree with Commercial Director marketing plans for each initiative and event, working with the Marketing and Communications team to maximise engagement, applications and attendance
2. Monitor and report on the effectiveness of promotional activity, providing recommendations for future improvements
3. Support marketing team to deliver plans on socials, website and GI

 

Additional responsibilities:

 

• Assist the Commercial team as necessary
• Gather content if needed for each initiative or event for promotion purposes
• Attend member events as directed by Commercial Director
• Attend exhibitions when directed
• Travel to gather content when needed and or directed
• Recommend ideas for improvement and highlight any problems
• Plan work efficiently to meet the departmental goals and objectives

 

Works with:

 

Line manager: Commercial Director

Also in team:   Commercial Manager, Marketing and Communications Manager, Commercial Administrator, Marketing and Communications Coordinator, Commercial Executive

 

 

Person Specification 

 

Knowledge, skills and abilities

 

Essential

 

• Excellent understanding of event management and planning
• A good knowledge of business practices, administration, meeting procedures, customer service skills and techniques
• Able to establish and maintain good working relationships with other departments, members and sponsors
• Good organisational, written and verbal skills
• Good communication skills
• Good attention to detail
• Able to multi-task and meet deadlines
• IT literate: Microsoft Office suite and social media channels

 

Desirable

• Understanding of Microsoft Dynamics CRM system
• Understanding of a membership organisation(s)
• Understanding of the greenkeeping industry

 

Disposition

• Willing to learn
• A professional manner and attitude
• Able to remain calm under pressure
• Able to adapt to change and be flexible