Account Support Manager

Account Support Manager

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

   

In a typical day as an Account Support Manager, you would:

• Be a reference for the customer and lead the delivery team and resources for assigned accounts

• Be responsible for cost of delivery and total customer experience

• Monitor the actual service level vs. the defined and agreed SLA

• Proactively propose improvements and changes to the customers’ IT environment

• Provide consultative IT Advice, collaboration, and operational best practices sharing

• Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services

• Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract

• Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts

• Support the customer in problem/escalation management

• Identify upselling opportunities, support growth, profitability and account retention

• Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions

• Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs

• Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market

• Communicate with customer on an ongoing basis on all aspects of service support

• Understand standard procedures of Project Management and Change Management

If you are...

• Holding a first level University Degree or equivalent combination of education and experience.

• 3 - 5 years experienced in related fields desired.

• Able to build and manage a cross cultural, cross tower and cross business team.

• Excellent in communicating, presenting and listening actively.

• Native Spanish and fluent English is required.

• Willing to work in Madrid

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.