Application Management/ L3 Production Support Lead - Dot Net, SQL

Application manager is responsible to manage multiple applications within organization.

Responsibilities:

• Monitor application component related alerts in internal portal like Vulnerability Assessment, End of version support alerts
• Maintain App Hygiene and overall health
• Monitor FID alerts, App server upgrades.
• Support Internal/external Audit, certificate expiry details and coordination with Dev team for vulnerability related issues resolution.
• Provide app related details to various global teams as and when asked.
• Continuously update interna portal with application related details
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Responsibilities:

• Perform the Application Management role

• Maintain application hygiene and address any Risk & Control items

• Work with Risk & Control team to front any audit or regulatory queries

• Ability to diagnose & address application issues

• Manage L3 Fixes and UAT environments

• Manage L3 team to analyse, fix, perform SIT, coordinate for UAT and deliver to production

• Be the SPOC from the Development team to Production Support

• Work with Production Support team to prioritise problem tickets

• In case of any outages, work with Production Support to provide Development support to revert to BAU

• Manage UAT environments including health check, UAT support

• Manage Senior Stake holders and communicate effectively and professionally at all times

Qualifications:

• 11+ years of IT experience preferably with financial services

• 4+ years of application management experience, especially large size IT projects

• Experience of managing UAT/L3/Production support

• Development background with skills in in Microsoft technology which includes C#, .Net Core, Windows Services, Scheduling, Multi-Threaded Application, APIs, and MS SQL Server.

• Knowledge of SQL Server database is required.

• Strong communication, analytical, problem solving and time management skills

• Experience with Jira / Confluence

• Able to work as part of a virtual team in a culturally diverse background

• Education:

• Bachelor’s degree/University degree or equivalent experience

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## Job Family Group:

Technology

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## Job Family:

Applications Development

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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