- Location
- Revaler Straße 28-31, 10245 Berlin
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service / Customer Management
- Seniority
- Manager
- Source
- Greenhouse
Description
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
The AI Sales Strategy Manager serves as a strategic growth catalyst within Customer Care Sales Operations. Positioned at the intersection of human service performance and digital automation, this role leads the strategic management of human sales channels across brands such as STRATO or IONOS while pioneering the commercialization of AI-driven contact channels. By bridging the critical gap between automated support interactions and active sales conversions, the role protects existing baselines and unlocks new incremental sales revenue.
You will act as the strategic linchpin, collaborating closely with technical Interface Teams to elevate AI performance to match human benchmarks. Your daily stakeholders include Business Intelligence, Training, and Site Management to optimize the sales funnel. You will also steer external outsourcing providers and align closely with Product Management and our in-house teams to ensure a unified global strategy.
Tasks
- Architect and execute end-to-end sales strategies across Voicebots, Chatbots, and Mail AI to transform routine support into monetized cross-sell and upsell channels.
- Analyze top-tier human sales interactions and translate proven empathy and objection-handling techniques into highly converting AI prompts and workflows.
- Oversee external BPO partner operations, providing strategic oversight to enforce high delivery standards and maximum contract ROI.
- Implement targeted coaching models, sales guidelines, and performance incentives to boost human and AI-assisted conversion quality.
- Partner with Business Intelligence and technical Interface Teams to translate overarching sales targets into operational metrics, eliminate revenue leakage, and drive incremental AI-generated revenue.
Qualifications
- Extensive experience in sales channel development, sales operations, or KPI-driven market steering in a customer care or cloud/SaaS environment.
- Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail AI).
- Strategic experience steering external outsourcing service providers and aligning senior cross-functional stakeholders.
- Strong command of customer journey mapping, sales funnels, risk analysis, and budget planning.
- Business fluency in English and German is required; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are beneficial.
Benefits
- Hybrid working model.
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
