PPMZ | Property Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Prudential Pensions Management Zambia, part of Prudential Plc, is a pensions & asset management company that offers fund administration, fund management and innovative wealth solutions management services. We are inviting applications from suitably qualified and experience candidates to fill the below vacant position on a permanent and pensionable employment contract in Lusaka.

Role Purpose

The Property Manager is responsible for the professional management and performance oversight of property assets held within the investment portfolios managed by the Company on behalf of institutional clients. The role sits within the Investment Department and is focused exclusively on property assets that form part of the Company's institutional client portfolios. The Property Manager is therefore responsible for ensuring that properties are well managed, compliant, financially controlled, appropriately maintained, and aligned with the investment objectives and mandates of the relevant institutional clients.

The role combines property operations, asset-level financial oversight, tenant and stakeholder management, risk management, and investment support, with a strong focus on protecting and enhancing the value and income-generating potential of the underlying property assets.

Key Responsibilities

A. Property Portfolio Management

• Manage the day-to-day performance and administration of properties within assigned institutional investment portfolios.
• Ensure properties are operated and maintained to appropriate professional, legal, regulatory and investment standards.
• Monitor occupancy, rental income, lease obligations, operating costs, arrears, maintenance requirements and other key property performance indicators.
• Develop and maintain property management plans aligned with the investment strategy and objectives of each client portfolio.
• Identify operational issues and opportunities that may affect property performance, income or capital value and escalate these appropriately.
• Coordinate property inspections and ensure that identified issues are addressed within agreed timelines.

B. Tenant and Lease Management

• Maintain professional relationships with tenants and other property stakeholders.
• Monitor lease terms, expiries, renewals, rent reviews, break clauses and other key contractual obligations.
• Coordinate lease administration and ensure that relevant lease events are actioned proactively.
• Monitor rental collections and arrears, working with relevant internal or external parties to resolve outstanding amounts.
• Support tenant retention, leasing initiatives and occupancy optimisation where appropriate.
• Ensure tenant matters are handled consistently with the Company's policies and the investment mandate applicable to each portfolio.

C. Financial Management and Reporting

• Prepare and monitor property-level budgets, forecasts and operating expenditure.
• Monitor actual property income and expenditure against approved budgets and investigate material variances.
• Review property-related invoices, expenditure and service contracts to ensure appropriate cost control and value for money.
• Monitor rental collections, arrears and other property income.
• Provide accurate and timely property-level financial information to the portfolio team and relevant portfolio management teams.
• Contribute to institutional client reporting by providing accurate property performance information and commentary.
• Identify opportunities to improve net operating income and operational efficiency.

D. Property Maintenance and Facilities Management

• Oversee planned and reactive maintenance programmes for managed properties.
• Manage and monitor external property managers, facilities managers, contractors, consultants and service providers where applicable.
• Ensure maintenance and capital works are appropriately scoped, procured, monitored and completed.
• Review service contracts and contractor performance and make recommendations for renewal, replacement or renegotiation.
• Ensure properties are maintained in a manner consistent with their investment strategy and required standards.

E. Compliance, Risk and Governance

• Ensure properties are managed in accordance with applicable legislation, regulations, leases, contractual obligations and internal policies.
• Monitor property-related risks, including health and safety, insurance, security, environmental, operational and compliance risks.
• Maintain appropriate property records, documentation and statutory certificates.
• Ensure incidents, material risks and potential liabilities are identified and escalated promptly.
• Support the Investment Department in maintaining appropriate governance and controls over property assets.
• Assist with due diligence, audits, valuations, insurance,  inspections and other asset-related reviews.

F. Investment and Asset Management Support

• Work closely with portfolio and growth assets teams to ensure property-level activities support the broader investment strategy.
• Provide property-level insights for investment decisions, portfolio reviews, valuations and business plans.
• Identify opportunities for value creation, including leasing initiatives, refurbishment, redevelopment, cost optimisation and other asset enhancement opportunities.
• Support the preparation and implementation of property business plans.
• Provide operational input into acquisitions, disposals and other investment transactions involving property assets.
• Support external valuers and other advisers by providing accurate property information and facilitating site access where required.

G. Institutional Client Service

• Understand the investment objectives, mandates and reporting requirements applicable to each institutional client portfolio.
• Ensure property management activities are consistent with approved investment strategies and client requirements.
• Provide timely and accurate information to administrators, portfolio and growth assets  teams for institutional client reporting.
• Maintain a high standard of professionalism, accountability and responsiveness in all matters relating to client assets.
• Protect the confidentiality of client, tenant and property information.

Key Stakeholders

The Property Manager will work closely with:

Internal

• Chief Investment Officer
• Portfolio Managers
• Investment Analysts
• Finance and Fund Accounting teams
• Risk and Compliance
• Legal and Governance teams
• Institutional Client Relationship teams

External

• Institutional clients and their authorised representatives, where applicable
• Tenants and occupiers
• Property management and facilities management providers
• Contractors and service providers
• Property valuers
• Real estate agents and property consultants
• Legal, technical and other professional advisers
• Regulators and relevant authorities, where applicable

Key Performance Indicators

Performance will be assessed against agreed portfolio and property objectives, including:

• Rental income collection and arrears management
• Occupancy and tenant retention
• Performance against approved property budgets
• Control of operating and maintenance expenditure
• Timely completion of maintenance and capital works
• Compliance with statutory and contractual requirements
• Property risk management
• Quality and timeliness of property reporting
• Delivery of approved property business plans
• Contribution to preservation and enhancement of asset value
• Service quality provided to internal investment teams and institutional clients

Qualifications and Experience

Qualifications

• Bachelor's degree or equivalent qualification in Property Studies, Real Estate, Land Economy or a related discipline.
• ZAQA Qualified Certificates
• Full Grade 12 Certificate
• Registered Valuation Surveyor status and/or a relevant postgraduate qualification (e.g. MSc Real Estate, MBA Finance) added advantage.

Experience

• Minimum 5–8 years' relevant experience in property management
• At least 2–3 years demonstratable experience managing property in a supervisory or managerial capacity, ideally within institutional or investment property.
• Registration with the Zambia Institute of Valuation Surveyors (ZIVS) and/or the Zambia Institute of Estate Agents (ZIEA).
• Sound working knowledge of Zambian property, tenancy, valuation, estate agency and relevant legislation.

Core Competencies

The successful candidate should demonstrate:

• Investment mindset: Understands that property management is ultimately undertaken to support the investment objectives and risk-return requirements of institutional clients.
• Commercial acumen: Balances operational requirements with income generation, cost control and long-term asset value.
• Ownership and accountability: Takes responsibility for the performance and proper management of assigned assets.
• Financial discipline: Understands budgets, cash flows, variances, expenditure controls and property-level returns.
• Stakeholder management: Builds effective relationships with tenants, service providers, colleagues and institutional stakeholders.
• Attention to detail: Maintains accurate records and identifies issues before they become material.
• Risk awareness: Proactively identifies and manages operational, financial, legal and compliance risks.
• Problem solving: Takes a practical, structured approach to resolving property and tenant issues.
• Communication: Communicates property performance, risks and recommendations clearly and concisely.
• Integrity and professionalism: Demonstrates sound judgement and acts in the best interests of the Company and its institutional clients.
• Technical skills: Proficiency in Microsoft Excel, Word, PowerPoint and property/portfolio reporting tools, with strong report-writing skills.
• Flexibility: Resourceful, flexible and able to adapt and respond in a rapidly changing environment.
• Regulatory Awareness: In-depth knowledge of Zambian property, tenancy, valuation, estate-agency, AML/CFT and regulatory frameworks.
• Leadership: Ability to lead, coach and train subordinates.

The deadline for all submissions is 21st August 2026.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.