Managing Director, Complex Claims

Managing Director, Complex Claims

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

We are seeking an accomplished claims executive to serve as Managing Director, Complex Claims, a key leadership role responsible for driving claim excellence, technical expertise, talent development, and operational performance across a nationwide complex casualty claims organization. This role provides strategic leadership over a team of Complex Claims Directors who adjudicate Auto and General Liability claims and serves as a trusted advisor to senior claims leadership in shaping claim practices, enhancing litigation management strategies, and delivering superior claim outcomes. The successful candidate will be a recognized technical expert, an influential people leader, and a catalyst for organizational improvement and innovation.

Key Responsibilities

Strategic Leadership

• Partner with senior claims executives to establish and execute the organization's vision for complex casualty claims handling.
• Drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization.
• Influence enterprise-wide claim strategies, policies, and best practices that improve quality, efficiency, and customer outcomes.

Talent Development & Leadership

• Lead, coach, and mentor Complex Claims Directors to achieve exceptional technical and leadership performance.
• Build a culture of accountability, engagement, and continuous improvement.
• Identify and develop future leaders through focused succession planning and talent development initiatives.
• Foster an environment that encourages innovation, collaboration, and professional growth.

Technical Excellence

• Serve as a senior subject matter expert on complex casualty claims, coverage analysis, litigation strategy, and claim resolution.
• Establish and maintain claim handling standards that promote superior customer and business outcomes.
• Provide guidance on high-severity and complex claims, ensuring appropriate reserving, investigation, negotiation, and resolution strategies.

Quality & Performance Management

• Conduct comprehensive audits and reviews to evaluate claim quality, consistency, and adherence to best practices.
• Leverage data analytics and performance metrics to identify trends, opportunities, and emerging risks.
• Recommend and implement solutions that improve operational effectiveness and claim outcomes.

Litigation & Vendor Management

• Direct litigation management strategies designed to achieve optimal results while controlling expenses.
• Partner with defense counsel, experts, and vendors to ensure high-quality representation and effective cost management.
• Drive best practices related to litigation strategy, settlement evaluation, and trial preparation.

Transformation & Innovation

• Champion initiatives that leverage technology, analytics, and automation to improve claim performance.
• Lead organizational change initiatives that enhance efficiency, scalability, and customer experience.
• Continuously evaluate industry trends and emerging risks to position the organization for future success.

Required Experience

• Leadership experience managing complex casualty claims a plus.
• Deep expertise in casualty claims handling, litigation management, coverage analysis, and claim strategy.

• Proven ability to manage competing priorities in a fast-paced and evolving environment.
• Exceptional executive presence and communication skills.
• Strong organizational, analytical, and decision-making abilities.
• Ability to influence across functions and organizational levels.
• Demonstrated success leading through change and driving organizational transformation.
• Data-driven approach to performance management and operational improvement.

• Advanced knowledge of insurance policies, coverage interpretation, and casualty claim handling practices.
• Expertise in evaluating complex exposures, damages, litigation risks, and settlement strategies.
• Strong understanding of claim operations, performance metrics, regulatory requirements, and industry best practices.
• Hold state all required adjusting licenses or secure within 180 days.

Ready to step up to new challenges? We would love to hear from you.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

AIG Claims, Inc.