The REO Asset Manager is responsible for managing a portfolio of real estate owned (REO) assets throughout the disposition lifecycle, with a focus on maximizing investor returns, minimizing carrying costs, and ensuring compliance with company policies, investor requirements, and applicable regulations.

This position requires strong analytical skills, vendor management experience, and the ability to effectively manage timelines, asset strategies, and disposition activities across a diverse portfolio.

Key Responsibilities

Asset and Portfolio Management

• Manage the disposition of a portfolio of REO assets from acquisition through final sale.
• Develop and execute asset-specific strategies designed to maximize recovery and minimize expenses.
• Review appraisals, Broker Price Opinions (BPOs), and market data to establish asset valuations and disposition strategies.
• Monitor market conditions and asset performance to make informed recommendations regarding pricing, marketing, and disposition activities.
• Ensure all assets are managed in compliance with investor, company, and regulatory requirements.
• Maintain ownership of assigned assets and drive resolutions within established service level expectations.

Vendor and Process Management

• Oversee and manage third-party vendors, including brokers, property preservation companies, valuation providers, and closing agents.
• Maintain a hands-on approach to internal processes and vendor performance management.
• Monitor timelines and milestones to ensure timely sale and disposition of assets.
• Ensure accurate and timely reporting is received, reviewed, and distributed to appropriate stakeholders.
• Identify and escalate issues that may impact recovery, compliance, or asset disposition timelines.

Continuous Improvement & Compliance

• Identify opportunities to improve operational efficiency and recommend process enhancements.
• Remain current on federal and state mortgage servicing regulations, investor requirements, and industry best practices impacting REO operations.
• Support departmental initiatives, audits, and special projects as assigned.

Required Qualifications

• High school diploma or GED required.
• 3+ years of REO Asset Management, Default Servicing, Loss Mitigation, or Mortgage Servicing experience.
• Strong knowledge of REO disposition processes, investor requirements, property valuation methodologies, and default servicing operations.
• Proven ability to manage multiple assets, priorities, and deadlines in a fast-paced environment.
• Excellent analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment while maintaining a high degree of confidentiality.
• Strong customer-service orientation with the ability to build productive relationships with internal and external stakeholders.
• Ability to work independently as well as collaboratively within a team environment.
• Exceptional attention to detail and commitment to quality.

Preferred Qualifications

• Associate degree from an accredited college or university.
• Experience managing third-party vendors, including real estate brokers, preservation companies, and valuation providers.
• Familiarity with agency, government, GSE, and private investor requirements related to REO asset disposition.
• Prior experience within mortgage servicing, default servicing, foreclosure, bankruptcy, or loss mitigation environments.
• Experience working with investor scorecards, timelines, and performance metrics.

Technical Skills

Required

• Microsoft Office Suite (Word, Excel, Outlook)

Preferred

• MSP
• Pyramid
• Black Knight/LPS
• Sagent
• Other mortgage servicing and default management platforms

Core Competencies

Adaptability

• Adapts effectively to changing priorities, business needs, and market conditions.
• Demonstrates flexibility in approach and problem-solving.
• Maintains productivity in a fast-paced environment.

Business Ethics

• Operates with integrity and professionalism.
• Maintains confidentiality and earns the trust of others.
• Demonstrates accountability and adherence to organizational values.

Communication

• Communicates clearly and professionally, both verbally and in writing.
• Actively listens and seeks understanding.
• Provides timely, accurate, and relevant information to stakeholders.

Customer Focus

• Responds promptly to internal and external customer needs.
• Demonstrates professionalism in difficult situations.
• Strives to improve customer experience and business outcomes.

Dependability

• Meets commitments and deadlines.
• Takes ownership of responsibilities and results.
• Follows established policies and procedures.

Teamwork

• Collaborates effectively with colleagues and business partners.
• Welcomes feedback and values diverse perspectives.
• Contributes positively to team goals and organizational success.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Primarily sedentary work performed in an office environment.
• Regularly required to sit for extended periods.
• Occasionally required to stand, walk, bend, stoop, kneel, crouch, or balance.
• Occasionally required to lift or move items weighing up to 25 pounds.
• Frequent use of a computer, telephone, and other standard office equipment.

Work Environment

• Standard office environment with moderate noise levels.
• Hybrid or in-office work arrangements may vary based on business needs.
• Limited travel may be required.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify duties and responsibilities as business needs require. Employees may be assigned other job-related duties as necessary.