- Location
- Canberra, 65 Canberra Avenue Bldg, Australia
- Workplace
- Remote
- Type
- Full-time
- Seniority
- Senior
- Education
- Bachelor
- Source
- Workday
Description
Full Time | Canberra
About the Team
Accenture Song brings together strategy, design, creativity, data and technology to help organisations create meaningful products, services and experiences that drive growth and deliver lasting value.
Our Experience Design and Innovation team partners with Health & Public Service organisations to solve complex challenges through human-centred design, product strategy, service design and innovation. We help clients improve citizen experiences, design better services and deliver outcomes that create tangible value for the communities they serve.
Working alongside multidisciplinary teams across research, design, strategy, technology and delivery, we help some of Australia's most important public sector organisations reimagine how services are designed and delivered.
About the Role
We're seeking a Senior Manager to lead product innovation and experience design engagements, with a primary focus on clients within Health & Public Service.
Based in Canberra, you will work with senior client stakeholders to identify opportunities, define product and experience strategies, and lead multidisciplinary teams through discovery, design and innovation initiatives. Combining strategic thinking with practical execution, you will help government organisations respond to changing citizen expectations, emerging technologies and evolving policy and service delivery needs.
This is a highly visible leadership role requiring strong consulting, stakeholder management and commercial skills. You will help shape opportunities, contribute to business development activities and build trusted relationships with senior client leaders while mentoring and developing team members.
Key Responsibilities
Lead product innovation, experience design and strategy engagements from discovery through to implementation.
Partner with senior government stakeholders to identify opportunities, define priorities and establish strategic direction.
Lead human-centred design, service design and product innovation engagements within Health & Public Service.
Design and facilitate research programs, stakeholder interviews, workshops and co-design activities.
Translate citizen, customer and stakeholder insights into service improvements, product strategies and innovation roadmaps.
Lead multidisciplinary teams across design, research, technology and delivery functions.
Evaluate emerging technologies, trends and market opportunities to inform innovative solutions.
Oversee the creation of experience concepts, prototypes, service blueprints, journey maps and strategic recommendations.
Ensure accessibility, inclusivity, sustainability and customer value are embedded throughout the design process.
Develop business cases, strategic recommendations and transformation initiatives that improve public outcomes and organisational performance.
Develop executive-level presentations, reports and recommendations for client leadership teams.
Build strong client relationships and contribute to growth activities, proposals and opportunity development.
Contribute to the growth of Accenture Song's Health & Public Service practice through relationship building, opportunity identification and proposal development.
Support the development of team capability through coaching, mentoring and thought leadership.
Qualifications
Significant experience in product strategy, innovation, experience design, service design or a related discipline.
Proven ability to lead complex client engagements within consulting, agency or professional services environments.
Strong stakeholder management skills with experience influencing senior executives and decision-makers.
Experience leading customer research, discovery programs and strategic design initiatives.
Demonstrated ability to translate insights into practical recommendations and measurable business outcomes.
Experience leading multidisciplinary teams and coordinating work across multiple stakeholders.
Strong communication, facilitation and storytelling skills.
Commercial acumen and experience contributing to business development, proposals or growth activities.
Experience working with government agencies or large public sector organisations is highly regarded.
Bachelor's degree or equivalent professional experience.
Preferred Experience
Product Innovation Strategy.
Product Management.
Human-Centred Design and Design Thinking methodologies.
User Experience Research.
Sustainable and inclusive design practices.
Experience supporting large-scale transformation programs within Health & Public Service environments.
Understanding of emerging technologies and their application to product and experience innovation.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement for Australia:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
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