Circulation Clerk-Eligibility List

This job announcement is being used to create a pool of qualified candidates for future vacancies. 

Hiring for these positions will occur as openings become available and is dependent upon continued funding.

Current Vacancies: 
C. Burr Artz Public Library; Non-exempt; part-time; 18 hours per week; scheduled varied workdays and hours that include daytime, weekday evenings and weekends (both days) during FCPL operating schedule; no benefits; participation in the Maryland State Retirement and Pension System; position subject to system-wide reassignment

Urbana Regional Library; Non-exempt; part-time; 18 hours per week; scheduled varied workdays and hours that include daytime, weekday evenings and weekends (both days) during FCPL operating schedule; no benefits; participation in the Maryland State Retirement and Pension System; position subject to system-wide reassignment

Eligibility List Opportunities: 
Non-exempt (compensatory and/or overtime eligible); part-time or full-time; 18-40 hours per week; scheduled varied workdays and hours that include daytime, weekday evenings and weekends (both days) during FCPL operating schedule, benefits and participation in the Maryland State Retirement and Pension System subject to FTE employment status; position subject to system-wide reassignment

This clerical position performs responsible duties related to all operations of an FCPL circulation desk and the automated circulation system. A significant amount of public contact is involved; therefore courteous, proficient customer relations skills are vital. Direction may be received from the Senior Circulation Clerk; supervision is received from the Circulation Services Supervisor and/or Branch Administrator.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy.  For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members.  If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.  

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death and Dismemberment (AD&D) benefit
• Participation in the Maryland State Retirement and Pension System  
  • Vesting after 10 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. 

For more information, visit our benefits page on the Frederick County Government job opportunities webpage. 

• Provide strong and effective customer service, exhibiting patience and courtesy while staffing the circulation desk; set-up and close the circulation desk
• Circulate library materials to the public using the automated circulation system to record all materials charged out and returned
• Add, delete and update information in the patron information database and prepare new library cards 
• Collect and record fines, lost book charges, other fees and payments against patrons' accounts in the database
• Count money; prepare daily reconciliation report of fines and fees as assigned
• Manage public meeting room reservations for branch, as needed
• Organize and maintain Inter-Library Loan records for circulation transactions, search shelves for reserved materials and notify patrons when reserved items become available
• Apply bar codes to library materials and add or withdraw items from the FCPL collection database
• Sort books and materials and forward them to appropriate locations
• Answer telephone calls, assist callers and/or refer calls to other persons as appropriate
• Explain FCPL procedures and policies to patrons
• Respond to and resolve patron complaints or misunderstandings; make referral to other staff as appropriate
• Assist with training new Circulation Clerks and other staff as assigned
• Participate in outreach events to promote library services
• Participate in department, branch and system-wide work teams and committees
• Assist patrons with operating the photocopier, self check-out machines and other FCPL equipment
• May perform duties as a Passport Acceptance Agent, to include executing passport applications 
• Attend workshops, meetings and learning opportunities
• May perform duties as a Notary Public, to include witnessing the signing of documents and verifying their authenticity
• Perform other related duties as required

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• High school graduation, or the equivalent
• Minimum 1 year work experience providing customer service, working directly with the public

KNOWLEDGE / SKILLS / ABILITIES
A successful incumbent operating in this role displays the following:

• Ability to learn Library practices and procedures, including the use of the Dewey Decimal System
• Ability to follow verbal and written instructions to complete routine assignments
• Accurate math and clerical skills with the ability to properly maintain cash records and other operating forms and reports
• Ability to effectively make independent decisions, organize work, determine priorities, and complete assigned work with minimal supervision
• Ability to prioritize, meet deadline, multi-task and effectively manage time in a busy environment
• Ability to demonstrate flexibility, positivity and good judgment
• Strong and effective spoken and written (English) communication skills
• Ability to develop and maintain effective working relationships with customers, co-workers and the general public
• Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
• May require the ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification
• Ability to effectively access and utilize FCPL's computerized systems and ability to effectively provide related instruction for all customers and staff in a friendly and respectful manner
• May require the ability to become a certified Notary for the State of Maryland within 90 days of hire

PREFERENCE MAY BE GIVEN FOR:  

• 3 months or more work experience in a public library and/or an academic or school library
• Word processing and/or data entry experience or training, with sufficient skills to effectively access and utilize the FCPL computerized information systems and circulation system.
• Additional work experience providing customer service, working directly with the public
• Current Frederick County Public Libraries (FCPL) Employee

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• While performing the duties of this job, the employee is frequently sitting, walking, stooping, lifting up to 20 pounds, pushing up to 40 pounds, pulling up to 40 pounds, reaching, and performing repetitive motions
• While performing the duties of this job, the employee is frequently working indoors

• Available for varied workdays and hours within the FCPL operating schedule
• Ability to provide own transportation to branch libraries, meetings, trainings, etc. as needed

KIND OF EXAMINATION (may include):

1. An evaluation of training and experience
2. One or more interviews