- Location
- Milford, MA, US
- Seniority
- Senior
- Experience
- 2+ years
- Closing date
- Oct 8, 2026
- Source
- iCIMS
Description
Overview
The role will comprise of several components.
- System installation, diagnosis, repair, performance maintenance (sometimes with qualification), training and support for Water’s product suite (GC, GC/MS, LC, LC/MS, HPLC/UPLC, SFC, Informatics) within Milford, Cambridge and Taunton laboratories.
- Installation, repair and rework of MS instrumentation toward the timely supply of a high quality, re-worked instrumentation portfolio ready for sale.
- Work seamlessly with The Field, Global Support and Level 2 Escalation Teams to support the Service teams throughout the Americas organization when needed.
- Assist other functions within the group to keep all ATSC targets on track.
Application end date: Thursday 8 October 2026
Responsibilities
Primary Responsibilities include but are not limited to:
- Enable success of internal and external customers. Support business growth through the highest levels of customer service delivery. Documentation of all activity should occur in the business system of choice (e.g. Compass) to support service history analysis, inventory control and utilization metrics.
- Learn and support new products and technologies to ensure the success of Sales activities, first customer shipments, and Field Service Specialist training and support.
- Installation, support and repair of instrumentation and systems in Waters laboratories and field offices to ensure success of Waters Business Units and MS Demonstration Lab activities.
- Assist with the timely supply of high quality, Re-worked MS instrumentation.
- Effective liaison with Quality, Engineering and Customer Experience/User Experience teams, striving for continual improvement.
- Domestic and international travel required for training, installation and support activities within the Americas to assist regions and drive revenue.
Qualifications
Education:
- An engineering or science related degree is desired.
Experience:
- Applications knowledge – An understanding of the operation, deployment and troubleshooting of instrumentation and informatics, in addition to the applications knowledge to provide a true system level approach to problem solving.
- 2 years of experience with installation, performance maintenance (sometimes with qualification), troubleshooting, support and/or end user utilization of some or all of the following Waters products (LC/MS, GC, GC/MS, HPLC/UPLC, DESI, MALDI)
- Experience with deployment, use and diagnosing Scientific Information Systems coupled to the hardware (e.g. MassLynx, Empower and/or Waters Connect)
Skills:
- Strong communication skills; ability to communicate effectively to a diverse audience with specific needs.
- Effective time management skills.
- Personal sense of integrity.
- Overnight travel as required, including international travel.
- Must possess a strong customer focus.
- Valid Driver's License in good standing.
Skills
Customer Service