PSP Agent - Mid Level

The PSP (Payment Service Provider) Agent is responsible for the day-to-day monitoring, processing, and troubleshooting of deposits and withdrawals across the company's payment gateways and providers. This is a mid-level role suited to someone with solid, hands-on experience in payments operations who can work with a good degree of independence, handle escalations, and support the optimization of payment flows, approval rates, and provider relationships.

Key Responsibilities

• Monitor and process client deposits and withdrawals across all active payment gateways (e.g. Nuvei and other PSPs) in line with internal SLAs.
• Investigate and resolve failed, delayed, or disputed transactions, liaising directly with PSPs to troubleshoot technical or processing issues.
• Track and report on key payment metrics: approval rates, decline reasons, processing times, and chargeback/dispute volumes per provider.
• Liaise with PSPs and payment orchestrators (e.g. Praxis) on integration issues, routing configuration, and gateway performance.
• Escalate recurring provider issues, fraud patterns, or system errors to the Team Lead / Payments Manager with supporting data.
• Support the onboarding, testing, and configuration of new payment gateways, including UAT for new features such as automated withdrawal flows.
• Maintain accurate records and audit trails of all payment-related actions and decisions, in line with regulatory and internal audit requirements.
• Collaborate with Compliance, Risk, Customer Support, and Retention teams to resolve client payment queries and disputes.
• Contribute to process improvement initiatives aimed at increasing automation, reducing manual workload, and improving customer withdrawal experience.
• 2 years of experience in a payments, PSP operations, fintech, or e-wallet role, ideally within forex, trading, gaming, or a similarly regulated industry.
• Solid understanding of payment gateway workflows: deposits, withdrawals, chargebacks, reconciliation, and settlement.
• Familiarity with payment providers/PSPs and payment orchestration platforms (experience with Nuvei, Praxis, or similar is a strong advantage).
• Working knowledge of KYC/AML principles and how they apply to payment approvals.
• Comfortable working with CRM systems and back-office/payment dashboards; good Excel skills
• Strong attention to detail and ability to spot anomalies or irregular transaction patterns.
• Good written and verbal communication skills in English; additional languages are a plus.
• Ability to work independently, prioritize under pressure, and escalate appropriately.
• Experience working directly with PSP account managers or integration team

Requirements

• 2 years of experience in a payments, PSP operations, fintech, or e-wallet role, ideally within forex, trading, gaming, or a similarly regulated industry.
• Solid understanding of payment gateway workflows: deposits, withdrawals, chargebacks, reconciliation, and settlement.
• Familiarity with payment providers/PSPs and payment orchestration platforms (experience with Nuvei, Praxis, or similar is a strong advantage).
• Working knowledge of KYC/AML principles and how they apply to payment approvals.
• Comfortable working with CRM systems and back-office/payment dashboards; good Excel skills
• Strong attention to detail and ability to spot anomalies or irregular transaction patterns.
• Good written and verbal communication skills in English; additional languages are a plus.
• Ability to work independently, prioritize under pressure, and escalate appropriately.

Nice to Have

• Experience working directly with PSP account managers or integration team

To apply, send your CV via this advert. All applications are handled in confidence.