Family Services Supervisor APS

Performs difficult professional work supervising a unit of Family Services Specialists and/or Senior Family Services Specialists assigned to a specialized unit, (e.g., foster care or child protective services) or a unit which provides the full range of family services.  Performs other duties as required.

• Interviews applicants for positions and makes hiring recommendations.
• Supervises staff providing direction, assigning work and establishing performance goals/objectives.
• Conducts performance reviews and handles disciplinary issues.
• Identifies training needs and mentors family services specialists in all aspects of case management and service planning in all social work programs including APS and Self Sufficiency.             
• Sets and enforces objectives for quality and quantity of work performed by unit, monitoring program statistics.
• Establishes unit procedures to align with program policy.
• Maintains current knowledge of appropriate program policy, interprets policy to internal and external customers.
• Evaluates family services programs and program budgets.
• Recommends policy changes based on evaluation of effectiveness.
• Establishes and maintains effective working relationships with internal and external customers.
• Participates in community and state task forces, committees and boards; and/or, participates in community events related to foster care recruitment and adoption in order to create and enhance community resources which may require some travel.  Prepares and participates in program audits and reviews.
• Deals with constituent concerns.
• Directs staff in managing case crises.
• Serves as On Call supervisor on rotating basis.
• Manages special projects as needed.

Education	Required: Bachelor’s degree from an accredited college or university with major coursework in social work, psychology, counseling or other human services field.
Experience	Required: Extensive experience as a Family Services Specialist or related position. Preferred: Some supervisory experience.
Certifications/ Licenses	Required: Valid Virginia driver’s license with good driving record.
Knowledge, Skills and Abilities	Thorough knowledge of supervisory principles and techniques. Thorough knowledge of employment and/or social work principles, practices and treatment modalities and of social, economic, health and employment problems that face individuals, groups and communities. General knowledge of human behavior. Ability to plan and manage work activities of subordinates and assist others in their planning and management. Ability to develop programs and procedures. Ability to make decisions in difficult situations involving critical issues. Ability to communicate effectively orally and in writing. Skill in the application of treatment and intervention approaches. Ability to interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes. Skilled in use of personal computer.
Additional Requirements	Subject to a complete criminal history and Child Protective Services background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be able to perform job duties outside of normal working hours, which may include being on-call twenty-four hours a day, including weekends.
Supervisory  Responsibilities	Supervision is exercised over assigned professional and support staff.