Associate - Office Technology Support

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this role include but are not limited to: 

• Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) to resolve them. 

• Know how and when to use tools available for a given situation and can explain the reasons for this choice. 

• Provide a broad range of technology support to PwC including end user and infrastructure support via both in person and virtual environments 

• Document all user support tasks, including research and resolution in our incident management system 

• Participate in Technology-driven projects at the regional and/or local level 

• Use clear, concise and grammatically correct communication, in a structured way, when connecting with others. 

• Be proactive and able to practice agility when situations require 

• Able to build/sustain both internal and third-party relationships 

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas. 

• Uphold the firm's code of ethics and business conduct 

Capabilities:  

• Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, Mobile Operating Systems and VoIP/telecom technology 

• Familiarity with video conferencing systems, printers and peripheral device support 

• Working knowledge of hardware, software and network troubleshooting, including imaging and configuration of laptops and mobile devices 

• Capable of supporting onboarding and offboarding processes, including account setup and equipment provisioning 

• Understanding of technology service management processes for ticket management and SLA adherence (ITIL will be considered an asset) 

• Customer focused with a continuous improvement mindset 

• Confidence in ability to work in a highly technical and ever-changing work environment 

• Complies with standard operating procedures and checklists in delivering quality solutions and service. 

• Adaptable and able to work within tight deadlines, demonstrating flexibility 

• Exceptional organizational skills and the ability to self-prioritize 

• Strong diagnostic skills to identify root causes and escalate unresolved issues to Level 2 or vendor support 

• Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact 

• Ability to maintain and update IT Asset inventory in compliance with asset management policies 

• Delivery quality education and training to users when necessary, using a variety of techniques and mediums