Global Benefits Account Specialist

Company:

Mercer

Description:

We are seeking a talented individual to join our Global Benefits Management team at Mercer, a Marsh business. This role will be based in San Francisco and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

As a Global Benefits Account Specialist, you will partner with Global Benefits Senior Associates and Directors to manage client meetings and serve as a liaison between global client & local brokerage teams. You will assist global clients with monitoring their insured employee benefit programs around the world by managing and summarizing renewal progress and terms with a view to ensuring a level of governance and consistency with their objectives. You will develop a strong understanding of global health and welfare benefit products, services, technical tools, and vendor/carrier markets, providing renewal directions to local brokerage teams and managing project timelines, as well as outlining data and reporting expectations within our proprietary Global Benefits Management tools & platforms, developing, peer reviewing, and transmitting client deliverables.

We will count on you to:

• Manage and execute project deliverables for client implementations, ongoing management, and renewals
• Track and report project status to brokers, clients, and internal management, including local discussions impacting insurance placement or plan design strategy
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Serve as a liaison between local brokerage offices and global clients to ensure seamless communication and coordination
• Coordinate and manage activities of consultants worldwide, providing client-ready results and communications for senior consultant review
• Develop global insured benefits inventories for multinational clients, benchmark comparisons, and provide initial recommendations for senior consultant review
• Support senior consultants on global benefits design, funding, competitive benefit analysis, and benefits for start-up operations
• Contribute to overall client strategy development, interpret and present benchmark data, and ensure proper implementation of plan and program changes
• Manage internal specialty resources to meet client goals and deadlines, delegate and review project work of junior colleagues
• Assist with peer review processes and deliver clear, concise, client-friendly communications
• Ensure compliance with professional standards, including use of templates, client calendars, peer reviews, and transparency
• Liaise with global consultants to draft responses to client questions on benefit issues, delivering client-ready communications after senior consultant review

What you need to have: 

• Bachelor’s degree
• Experience with project management and ability to manage multiple deliverables and timelines
• Excellent client communication and liaison skills, with the ability to coordinate across global teams
• Ability to analyze and interpret complex data and benchmark information
• Strong teamwork and leadership skills
• Detail-oriented with a commitment to compliance and professional standards
• Proficiency with technical tools and platforms related to global benefits management
• Proficient in MS Excel and PowerPoint, and working knowledge of the MS Office suite

What makes you stand out?

• Experience managing global benefits and working with global benefits inventories
• Strong understanding of global health and welfare benefit products and services
• Experience or exposure with multinational pooling, captives, or global underwriting
• Experience working with multinational clients or global HR/Total Rewards teams
• Fluent in other languages and international experience highly desired

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $81,800 to $163,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.