Bar & Beverage Supervisor

SCOPE AND RESPONSIBILITIES

MEETS & EXCEEDS CUSTOMERS & TEAM MEMBERS EXPECTATIONS

1. Provides value-added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.

1. Communicates effectively with customers, co-workers, and supervisors.

1. Demonstrates teamwork by cooperating and assisting co-workers as needed.

1. Handles difficult situations effectively.

KEY AREAS OF RESPONSIBILITIES

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPECTATIONS

• Oversee the daily operations of the bar, including inventory management, staff scheduling, and customer service.

• Create and maintain a welcoming and inclusive atmosphere for all customers.

• Develop and implement marketing strategies to increase sales and customer engagement.

• Train and supervise bar staff, ensuring they are knowledgeable about products, policies, and procedures.

• Monitor and maintain the quality of beverages and food served at the bar.

• Manage and maintain the bar's financial records, including cash handling, budgeting, and reporting.

• Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.

• Collaborate with other departments, such as kitchen staff and event planners, to ensure seamless operations and customer satisfaction.

• Continuously evaluate and improve the bar's offerings, including menu items, promotions, and events.

GENERAL KNOWLEDGE

• To have complete knowledge on the food / beverage / service available in sections appointed.

• Ensures that Resort standards and policies are explained to staff and are correctly applied.

FIRE AND LIFE SAFETY

• To have complete knowledge on the food / beverage / service available in sections appointed.

• Ensures that Resort standards and policies are explained to staff and are correctly applied.

HYGIENE AND SANITATION

• Ensures that staff applies the necessary precautions with regards to the Resort food safety and hygiene standards.

• Adheres to established Crimson Food Safety Management System policies and procedures.

OPERATIONS

• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage – as applicable).

• Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed.

• Obtains customer feedback during operations to ensure guest satisfaction.

• Checks cleanliness of sections prior to and after service.

• Ensures cooperation and smooth communications between staff in section(s) appointed and other departments.

• Ensures that manning level is sufficient for business volume.

• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.

• Practices economy of food, beverage, paper supplies, electricity, and water.

QUALIFICATIONS:

• Bachelor's Degree of Hospitality Management or Tourism or relevant field

• At least 2 years of Hotel and Bar Supervisor experience

• Proven experience in bartending and mixology