Clinical Business Analyst

Location: Bon Secours Health System (Travel across Cork, Galway, Limerick, Dublin and Tralee as required)

Bon Secours Health System (BSHS) is seeking an experienced and motivated Clinical Business Analyst to join our BonsConnect Electronic Health Record (EHR) Programme.

This is an exciting opportunity to play a key role in one of the most significant healthcare transformation initiatives in Ireland. As BSHS continues the implementation of BonsConnect, we are looking for individuals who are passionate about improving healthcare through digital transformation.

Background

The implementation of BonsConnect is a cornerstone of the Bon Secours Health System Strategy and will support the delivery of high-quality, connected care across our hospitals.

The programme will deliver:

• Improved Patient Care through easier, faster and more accurate access to patient information, enabling better clinical decision-making.
• Increased Efficiency by streamlining administrative processes, reducing paperwork and minimising manual data entry errors.
• Revenue Cycle Improvements through enhanced billing processes, accelerated collections and reduced revenue leakage.
• Improved Patient Engagement by enabling patients to access their health information and participate more actively in their care journey.
• Clinical Standardisation through common workflows, policies, standards and reporting across the Bon Secours Health System.

Working in partnership with MEDITECH, BSHS is implementing a state-of-the-art Electronic Health Record solution across all five hospitals, transforming how care is delivered and experienced.

About the Role

The Clinical Business Analyst acts as the critical link between clinical users, operational teams and technical specialists throughout the EHR implementation lifecycle.

You will work closely with the Inpatient Medicine Working Group and broader BonsConnect Programme team to analyse current clinical workflows, define future-state processes, support system build and testing activities, and ensure successful adoption of the EHR solution.

The role offers the opportunity to directly influence how clinical care is delivered across the organisation while helping to shape the future digital landscape of healthcare within Bon Secours Health System.

Key Responsibilities

Clinical Workflow Analysis and Design

• Engage with clinical, operational and administrative stakeholders to understand current workflows and identify opportunities for improvement.
• Analyse and document business and clinical requirements.
• Design future-state workflows aligned with best practice and EHR capabilities.
• Identify opportunities for clinical workflow standardisation across departments and hospital sites.
• Assess clinical, operational and organisational impacts of proposed changes.

EHR Design, Build and Validation

• Support the Inpatient Medicine Working Group in system build reviews, enhancements and configuration activities.
• Collaborate with application analysts and technical teams during system design and configuration.
• Validate that system functionality meets agreed business and clinical requirements.
• Participate in workflow demonstrations, system reviews and configuration validation sessions.
• Support data migration planning and data validation activities where required.

Testing, Training and Go-Live Support

• Support system testing activities including workflow validation, User Acceptance Testing (UAT), high-level validation and parallel testing.
• Contribute to the development and maintenance of policies, procedures and supporting documentation.
• Facilitate end-user training sessions, workshops and workflow validation activities.
• Develop training materials, standard operating procedures and quick reference guides.
• Provide onsite and remote go-live support and assist end users throughout transition periods.
• Contribute to post-implementation reviews and continuous improvement initiatives.

Stakeholder Engagement and Collaboration

• Build effective working relationships with clinicians, nursing staff, allied health professionals, operational managers and executive stakeholders.
• Facilitate effective communication between clinical users, programme teams and vendors.
• Manage stakeholder expectations and communicate project progress effectively.
• Support issue resolution, decision-making and risk management activities.
• Collaborate with MEDITECH and other third-party solution providers to support successful programme delivery.

Change Management and Continuous Improvement

• Support organisational change initiatives associated with EHR implementation.
• Promote adoption of new digital workflows and ways of working.
• Contribute to lessons learned and continuous improvement activities.
• Undertake additional duties as required to support successful delivery of the BonsConnect Programme.

Person Specification

Essential Qualifications

• Third-level qualification in Nursing, Allied Health, or a related healthcare discipline.
• Experience working within a healthcare environment.

Essential Experience

• Minimum three years' experience as a Business Analyst.

OR

• Minimum three years' practical experience within a relevant clinical environment.
• Experience working in a healthcare informatics setting.
• Experience engaging with multidisciplinary stakeholders and supporting clinical transformation initiatives.

Desirable Experience

• Relevant Information Technology qualification or equivalent healthcare informatics experience.
• Experience with MEDITECH systems.
• Experience working in a clinical role.
• Experience supporting Electronic Health Record implementations.
• Experience with best-of-breed clinical systems and Laboratory Information Systems (LIS).
• Experience with healthcare reporting and analytics solutions.

Skills and Competencies

• Excellent analytical and problem-solving abilities.
• Strong interpersonal, facilitation and communication skills.
• Ability to build credibility and influence with clinical and operational stakeholders.
• Self-motivated with the ability to work independently and collaboratively.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to quality.
• Ability to interpret clinical workflows and translate requirements into practical system solutions.

Why Join Bon Secours Health System?

This is an opportunity to make a meaningful contribution to one of Ireland's most ambitious healthcare transformation programmes. You will work alongside experienced clinical, operational and digital leaders to help shape the future of healthcare delivery across our hospitals.

At Bon Secours Health System, our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where every employee can thrive and contribute to improving patient care.

Appointment: Specified Purpose Contract

Bon Secours Health System is an equal opportunities employer. We welcome applications from individuals of all backgrounds, abilities and perspectives and are committed to providing reasonable accommodations throughout the recruitment process.