- Location
- Malvern, PA, United States of America · Charlotte, NC
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Education
- Bachelor
- Visa
- Not sponsored
- Source
- Workday
Description
Leads technical product management activities for multiple technical products, or one strategic technical product, with cross-divisional impact. Drives the design and continuous improvement of the technical solution.
Contributes to the context of the AI agent. This involves using plain language to describe to the agent how it should work and how to use tools (APIs) the development team(s) builds. The AI SPM is responsible for improving and maintaining the quality of the agent as well as defining how automated judges should evaluate its responses.
Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience. Ensures business outcomes are linked to business case drivers.
Coaches technical product teams towards best practices and learnings. Oversees product teams' support of the messaging, communication, and customer outreach as necessary.
Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders.
Leads the planning, development and implementation of new technical products with cross-divisional impact. Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans.
Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
Participates in and influences ongoing business planning and departmental prioritization activities.
Drives the team’s engineering practices in development, continuous integration, and automated deployment.
Participates in special projects and performs other duties as assigned.
Qualifications
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.
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Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.