Customer Contact Comms Analyst and SME with CZ/ENG

The Customer contact Analyst and SME is ensuring the contact with the team, client and other stakeholders in accordance with the business need.

Furthermore, HR System Specialist and SME may be requested to be involved in cross-training for other processes, off-cycle transactional activities or continuous improvement projects. Supporting system transitions.

Responsibilities include

• Support transition of new tools and systems – especially Service Now & WD, support new wave of working – Initial scope vs NewCO
• Responsible for day-to-day operations – queue overview
• Close work with Team Lead, SDL – e.g. validation of training plans (leverage his experience being a professional trainer)
• Payroll activities; Czech labor code specifics
• Completing continuous improvement projects
• Contact with client employees regarding HR-related queries
• Perform data look up as well as data entry in various HR administration & Payroll system
• Report creation and deep dive analysis
• Identify and drive of improvement opportunities within the team’s responsible areas (leverage experience, independent view)
• Focus on complex HR cases and analytics
• Focus on internal controls and assuring process adherence – first time accuracy (SOC1 – SOC5)

• Higher education required;
• Fluent level of Czech and English;
• HR field complex knowledge
• Strong computer skills (ability to learn and use various systems efficiently);
• Excellent client and customer focus;
• Professional communication skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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