GSS ADE Product Installation Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Key Responsibilities

• Tool Installation: Install new tools at customer sites following established procedures to achieve predictable warranty start dates. The standard Installation work schedule is six (6) days per week

• Technical Troubleshooting: Evaluate, analyze, diagnose, and resolve technical equipment issues related to installation. Perform basic system-level troubleshooting and repairs based on technical knowledge, education, and training. Escalate complex issues to Senior Engineers or management.

• Reporting: Prepare field service reports and daily pass-downs on installation progress and non-conformances. Contribute to post-activity Quality Feedback Reports.

• Travel Readiness: Obtain necessary international travel documents and manage personal affairs to remain ready for extended travel assignments.

• Financial Management: Maintain personal finances to prevent disruptions to scheduled activities during extended travel.

• Collaboration: Work with Senior Engineers, Technical Support Engineers (TSE), or Managers to develop and execute Plans of Action (POAs).

• Communication: Provide daily updates to management through progress pass-downs and service reports. Communicate effectively with customers and internal teams.

Work Conditions

• Frequent domestic and international travel, often alone.

• Extended assignments at customer sites, with minimal return to the home office.

• Require six-day workweeks and overtime.

• Independent work environment with guidance from senior engineers.

Required Skills & Competencies

• Ability to perform basic business communication (greetings, work explanations, progress reporting, conformance test reporting).

• Understand customer issues as instructed by a manager or senior engineer and communicate them effectively to management.

• Strong technical knowledge and troubleshooting skills.

• Flexibility to travel across international borders and adapt to varying work environments.

• Experience with laser microscopy is a plus

Minimum Qualifications

Minimum Qualifications

• Bachelor's Degree in Mechanical/Electrical/Electronic Engineering or equivalent

• 1~3 years of experience in Servicing or installing semicon capital equipment are preferred

• Knowledge and experience in Semiconductor Wafer Manufacturing, specifically steppers or Metrology Management preferred

• High level of technical and troubleshooting skills

• NCG can apply

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.