- Salary
- $14+/hr
- Location
- Rindge, New Hampshire
- Workplace
- Onsite
- Type
- Part-time
- Source
- BetterTeam
Description
The Front Counter position will be responsible for ensuring guest satisfaction, primarily by handling all counter transactions quickly, efficiently, and friendly manner. This position handles monetary transactions; takes telephone and counter orders; prepares, packs, and serves food items to guests; and supports other counter functions to ensure counter operations' efficient and effective flow. This position also provides our guest experience in a CLEAN, FAST, and FRIENDLY environment.
Essential Functions Of Position:
- Provides exceptional customer service, greeting and thanking guests and anticipating their wants and needs to ensure a pleasant experience.
- Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
- Accurately enters orders into the POS System and appropriately processes credit cards, gift cards, coupons, and cash payments.
- Packs and checks orders to ensure they are completed to the guest's satisfaction.
- Maintain a safe and sanitary work and guest area by constantly cleaning, organizing, and replenishing necessary items.
- Performs other duties as assigned by management.
- Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
- Able to work independently or as part of a team.
- Possess problem-solving and critical thinking skills.
- Reading, writing, speaking, and comprehending the English language.
Necessary Attributes:
- Trustworthy with cash and company property.
- Enjoys multi-tasking in a fast-paced environment.
- Punctual and dependable.
- Responsible for cash drawer security, cash balance, and adhering to all other aspects of Sandwich Master cash handling policy.
- Provide "guest-first" service by quickly listening, responding, and resolving all guests' requests through a solid knowledge of our products.
- Be professional in all interactions with guests and team members.
- Work together as a team to achieve efficient operations.
- Keep work area clean, organized, and stocked.
- Keep management informed about issues and problems as they arise.
- Strong attention to detail and time management.
- Decision maker with the ability to work independently.
- Urgent, proactive demeanor.
- Ability to maintain a standing position for extended periods.
- Ability to move around the dining area to attend to the needs of guests.
- Ability to move, lift and handle equipment, supplies, and other objects.
Skills
Customer ServiceCash Handling