- Location
- IN
- Workplace
- Remote
- Type
- Contract
- Department
- Customer Service
- Experience
- 20+ years
- Source
- Breezy HR
Description
Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.
About the role:
We are looking for a Systems Specialist to support and test our Radio Online (ROL) application. The role involves application support, integration and system testing, JavaScript scripting, and working in an Agile team. You will troubleshoot user issues, manage defects in Jira, maintain ROL system rules, and work with the team to improve the application.
Key Responsibilities
- User Support: Provide timely technical support and facilitate application training sessions for users.
- Testing & QA: Conduct comprehensive integration and system testing in cloud environments.
- Agile Collaboration: Work within a mature, small-scale Agile team to refine the application and manage defects via Jira.
- Continuous Growth: Participate in advanced JavaScript training and specialized workshops focused on ROL testing techniques and CI/CD practices.
- System Development: Develop and maintain ROL system rules and models using JavaScript (variables, loops, functions).
Qualifications
- Bachelor’s Degree in an engineering or technical discipline and 3+ years of engineering, IT or technical experience OR 5+ years of engineering, IT or technical experience
- Great verbal communication skills, with the ability to explain technical steps simply and help users with patience and empathy.
Nice to Have
- Knowledge or experience with digital and/or analog radio technologies and dispatch consoles.
. Benefits at Anovia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.