Technical Account Manager

IT Account Manager – Managed IT Services (MSP)

Location: Birmingham / West Midlands (Hybrid Working)
Salary: Up to £35,000 Basic + Uncapped Commission
OTE: £70,000+
Sector: Managed IT Services / IT Solutions

The Opportunity

We're working with an established and growing Managed Service Provider (MSP) based in the West Midlands, looking to recruit an experienced IT Account Manager to develop and grow relationships across an existing portfolio of customers.

This is an excellent opportunity for a commercially driven Account Manager with a strong understanding of IT solutions and services, who enjoys building long-term client relationships, understanding business challenges and identifying opportunities to deliver additional value through technology.

Unlike traditional new business sales roles, this position is primarily focused on account development, cross-selling and maximising opportunities within an established customer base.

You'll be joining a business with an established client portfolio, a broad range of IT solutions and a highly attractive, uncapped commission structure.

Key Responsibilities

• Manage and develop relationships with an existing portfolio of business customers.

• Identify opportunities to cross-sell and upsell additional managed IT services, infrastructure, cloud and security solutions.

• Build a strong understanding of customers' existing IT environments, business objectives and future technology requirements.

• Hold consultative discussions with technical and non-technical stakeholders to identify challenges and recommend suitable solutions.

• Work closely with internal technical teams to scope and propose appropriate services and solutions.

• Proactively identify opportunities to increase customer spend and generate additional gross profit.

• Maintain regular engagement with customers through account reviews, meetings and ongoing relationship management.

• Develop account growth strategies and maintain a healthy pipeline of opportunities.

• Ensure a high standard of customer service while building trusted, long-term commercial relationships.

Essential Experience:

• Previous experience in an Account Management, Client Relationship Management or IT Sales role.

• A good technical understanding of IT infrastructure, managed services, cloud technologies and/or cybersecurity.

• Experience identifying and developing commercial opportunities within existing customer accounts.

• Confidence engaging with IT Managers, Directors and senior business stakeholders.

• A consultative approach to sales, with the ability to understand technical requirements and translate them into commercially viable solutions.

• Strong communication, relationship-building and negotiation skills.

• A proactive, commercially focused mindset with a track record of generating revenue or gross profit.

Desirable Experience:

• Previous experience working for a Managed Service Provider (MSP), IT reseller or IT solutions provider.

• Knowledge of Microsoft 365, Azure, cloud infrastructure, networking, cybersecurity and managed IT support.

• Experience selling recurring managed services or project-based IT solutions.

• Experience working alongside technical consultants, presales engineers or solution architects.

Salary & Benefits

• Basic Salary: Up to £35,000 per annum.

• On-Target Earnings: Approximately £70,000+, with uncapped earning potential.

• Commission: 10% of gross profit generated through new services sold into existing customer accounts in perpetuity.

• Hybrid Working: Flexibility between home working and the Birmingham-area office.

• Established customer relationships and opportunities for account growth.

• Access to a broad portfolio of IT products, services and technical expertise.

• Opportunity to develop your career within an established and growing IT services business.

Why Consider This Opportunity?

This role offers the opportunity to earn significant commission without the constant pressure of cold calling and acquiring entirely new customers.

You'll be working with established client relationships, identifying genuine opportunities to improve customers' IT environments while generating additional revenue.

With 10% commission on additional gross profit and no earnings cap, the opportunity is particularly attractive for an Account Manager who understands technology, enjoys consultative selling and knows how to develop existing business relationships.

Interested?

If you're an experienced IT Account Manager with a strong technical understanding and a passion for developing customer relationships, we'd be keen to hear from you.

Apply today to find out more about the opportunity.