Senior Specialist – Reporting

This role is a back-end function focused on the development and configuration of reports within the Mercans Global Payroll Software HR Blizz (HRB). The Report Specialist shall collaborate with clients and internal teams to comprehend complex reporting needs and technical specifications, translating them into HRB report configurations.

Key Responsibilities:

End-to-End Report Setup:

Manage the full lifecycle of report setup within HR Blizz – from requirement gathering and analysis to configuration, QA testing, client delivery, and post-deployment support.

Translate client, compliance, and operational requirements into scalable, standardized, or customized report formats.

Multi-Country Compliance & Localization:

Build country-specific payroll reports that meet local legal requirements (e.g. tax authority submissions, wage summaries, year-end reports).

Monitor and apply regulatory changes across countries and ensure reporting outputs remain compliant.

Client-Specific Customization:

Work closely with global clients and internal stakeholders to capture business logic and reporting KPIs.

Deliver tailored reports, dashboards, and visualization tools that provide actionable insights into labor costs, headcount, turnover, and more.

Platform Configuration & Technical Development:

Utilize reporting frameworks and tools (Thymeleaf, MS SQL, HTML/XML, Markdown) to build and modify reports.

Configure integrations and data templates that support seamless report exports and downstream processing.

System Limitations & Enhancements:

Identify gaps between reporting requirements and platform capabilities.

Develop workarounds or propose system enhancements, collaborating with the Product and Development teams.

Testing & Quality Assurance:

Design and execute test plans for all reports to validate logic, compliance, and data accuracy.

Collaborate with QA teams to resolve defects and support UAT with clear technical documentation.

Develop and execute unit tests to validate the accuracy and functionality of report configurations in accordance with QA processes, ensuring the production of anticipated outcomes.

Automation & Innovation:

Create reusable, parameterized report templates to support scalability and automation.

Contribute ideas and prototypes for automation, such as scheduled reports, dynamic dashboards, and auto-validation tools.

Cross-Border Collaboration:

Coordinate with global teams – including Payroll Operations, Compliance, Support, and Engineering – to ensure seamless, compliant report delivery.

Share knowledge across regions and contribute to global reporting standards and practices.

Documentation & Knowledge Sharing:

Maintain detailed configuration records, calculation logic, and country-specific notes.

Contribute to the internal knowledge base and mentor Specialists – Reports by sharing best practices and supporting onboarding efforts.

Actively participate in HRB-related training sessions, product and compliance knowledge transfer sessions, and review provided materials to ensure a high level of expertise in product and report configuration.

Incident Resolution & Continuous Improvement:

Analyze recurring configuration issues and implement root cause corrections.

Track metrics like defect ratios, resolution time, and SLA compliance to drive continuous improvement.

Qualifications & Experience:

Bachelor’s Degree in Computer Science, Information Systems, or a related field.

Minimum 5 years of experience in payroll, HCM, and WFM reporting, preferably in a multi-country/global setting.

Strong technical proficiency in MS SQL, HTML, XML, Thymeleaf, and Markdown.

Advanced Excel skills, with the ability to develop and troubleshoot complex formulas and pivot tables.

Proven ability to analyze complex business requirements, identify risks, and develop accurate, scalable solutions.

Exceptional attention to detail, documentation, and process adherence.

Excellent communication and collaboration skills, with experience working in globally distributed teams.

Familiarity with data visualization, dashboards, and modern reporting tools is an advantage.

Knowledge of Agile methodologies, SaaS platforms, and cloud-based payroll systems is preferred.

SMART Performance Goals:

Report Accuracy & Compliance: Maintain a minimum 98% report configuration accuracy rate, measured by the ratio of defects to total configured outputs. Target 100% compliance on all statutory reports, with zero audit rejections or penalties.

SLA Adherence: Resolve and deliver 95% of all report-related tickets within defined SLAs, ensuring minimal delays or escalations.

Reusable Templates Across Countries: By Q4 2025, develop and deploy 5 reusable report templates that reduce configuration time for new countries by at least 30%.

Automation Initiatives: Identify and submit at least 3 automation/enhancement proposals for reporting processes by Q3. Ensure that 2 are accepted into the product backlog and 1 is implemented by year-end.

Knowledge Contribution: Host 4 internal knowledge-sharing sessions (one per quarter) and contribute 5+ entries to the documentation repository, supporting global reporting consistency.

Client-Centric Innovation: Deliver one new client-facing reporting feature (e.g., dashboard or visualization enhancement) that achieves a >90% satisfaction score in client feedback surveys.

Issue Resolution & Root Cause Analysis: Conduct RCA on 100% of recurring or high-priority issues. Implement at least 2 permanent fixes per quarter to improve operational efficiency and reduce future incidents.