Netcool – L1/L2 Support_ Delhi-NCR Location _Immediate Joiner _2-5 Years of Experience _CTC up to 9 LPA

Role: Netcool – L1/L2 Support

Skill – Should have worked on IBM Netcool product & not end user.

Location: Gurugram

Exp: 2 to 5 years

CTC: 9 LPA

NP: Immediate or 30 days max

JD:

Responsibilities:

• Utilize Netcool components such as Netcool Omnibus, Impact for third-party Database Integrations, Creation of Operator Views, Integration with WebServices (SOAP/REST), SNMP integrations, etc.
• Create Netcool Impact policies for correlation and enrichment requirements.
• Integrate External OSS applications Remedy/ServiceNow, Notification systems (Email/SMS), Inventory management system with Netcool.
• Integrate EMS/OSS applications into Netcool using Netcool probes and gateways.
• Perform unit testing, end-to-end integration testing, and support the deployment process.
• Support defect resolution and perform sanity testing.
• Understand complex and advanced Network Management/Monitoring concepts.
• Be proactive and preventive in problem-solving.
• Work independently on multiple tasks with strong analytical and troubleshooting skills.
• Have working knowledge of databases like IBM DB2 and Oracle.
• Understand all aspects of IT network and infrastructure management and related protocols in netcool (SNMP, MIB, CORBA, Syslog, LogFile, Vendor specific Nokia Netact, Huawei U2000, Alcatel).
• Preferred experience with Telecom domain knowledge.
• Lead and mentor junior developers in Netcool development/support projects.
• Collaborate with cross-functional teams to gather requirements and provide technical guidance.
• Design and implement advanced Netcool solutions, leveraging extensive knowledge of Netcool probes, gateways, and customization options.
• Conduct performance tuning and optimization of Netcool Impact policies, probe rules.
• Provide expertise in complex problem analysis and resolution.
• Develop and implement best practices, standards, and guidelines for Netcool development and integration.