Capacity planning Intern

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Team Overview

The Back Office Operations team supports customers and consumers using TransUnion services for screening, account membership, and credentialing. The team performs identity verification reviews, recommendation transactions, credentialing research, and operational support while maintaining compliance, quality, and customer satisfaction. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Respond to support emails and operational requests within established service levels.

• Review identity verification documents and ensure accurate validation of customer and consumer information.

• Complete criminal and eviction recommendation transactions according to documented procedures.

• Research, process, and complete credentialing activities and consumer disclosure requests.

• Enter and maintain data accurately within the TransUnion Billing System Online Portal.

• Verify data accuracy by comparing source information in Salesforce and other systems.

• Communicate issues, discrepancies, and workflow concerns effectively with Sales and other business partners.

• Prioritize workload and manage multiple queues in a fast-paced operational environment.

• Partner with Quality Assurance and Team Leads to improve performance through feedback and coaching.

• Maintain strong knowledge of TransUnion products, services, tools, and business processes.

Required Knowledge And Experiences

Required Knowledge and Experience

• Understanding of operations, customer service, customer support, or a related role.

• Understanding of data verification, account maintenance, and operational workflow processes.

• Experience handling sensitive customer information with a high degree of accuracy and confidentiality.

• Strong written, verbal, and interpersonal communication skills for customer and internal stakeholder interactions.

• Demonstrated attention to detail, time management, and ability to adapt to changing priorities. Required Technical Skills

• Microsoft Office applications, including Outlook, Excel, and Word.

• Salesforce for reviewing and validating customer information.

• Ability to navigate multiple systems and databases while maintaining data accuracy. Preferred Skills

• Experience in credentialing, identity verification, or background screening operations.

• Knowledge of quality assurance processes and continuous improvement practices.

• Experience working in high-volume transaction processing environments. • Ability to analyze and resolve customer or consumer issues independently.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Intern, Consumer Operations Support