Buick GMC Internet Sales Representative

Description

The First Point of Contact for Every Buick GMC Buyer.

Every Buick GMC vehicle we sell begins with a phone call, a web chat, or an internet inquiry. No purchase is completed without a visit to the showroom and securing that visit is the central responsibility of this role. You are the first impression a customer forms of Tulley Automotive Group, a family-owned dealership group that has built its reputation in the local community since 1957.

What you will actually do:

• Answer inbound calls, web chats, and internet leads from people already shopping for a Buick GMC or domestic vehicle make/model, and turn those conversations into scheduled appointments
• Re-engage customers who inquired but never visited. The majority of sales are earned in the follow-up rather than in the first conversation
• Own a recorded book of Tulley customers and keep them Tulley customers. Our lease, loan, and cash customers are the bread and butter of our stores
• Know the inventory perfectly (including discounts, incentives and rebates), so you can speak about any Buick GMC or domestic make/model in stock with authority the moment a customer asks
• Keep your CRM clean and organized. The next person who touches that customer is working off your notes
• Confirm every appointment so the customer shows up, the car is ready, and nobody's time gets wasted

Requirements

• You can hold a conversation with anyone and write an email or send a text that does not need to be rewritten
• You are comfortable being measured. You will know exactly where you stand every day, and so will we
• You chase the answer instead of waiting for it
• You can juggle dozens of open conversations without dropping one
• No automotive experience is required. We would rather train the right person than untrain the wrong one

Who does well here and who does not:

You will do well here if you want your paycheck tied to your output, you like having a scoreboard, and a goal that sits just outside your reach motivates you instead of stressing you out.

You will not do well here if you want a quiet desk with low call volume, you would rather not know your numbers, or you cannot work weekends.

What it pays and where it goes from there: 

$65,000 to $90,000+ in total annual compensation, depending on your production. That is a competitive hourly base plus uncapped monthly commission on every appointment that shows and every vehicle that delivers.

Our commission tiers are retroactive. When your volume crosses into a higher tier, the higher rate applies to every appointment and every unit you produced that month, not only the ones past the threshold. A single additional appointment can therefore be worth several hundred dollars.

This role is performance-based, meaning compensation and growth are tied closely to your effort, outputs, attendance and results.

Training is paid from your first day. New hires complete a structured onboarding program, developed in-house, covering the Buick GMC product line, our sales process, and our CRM.

LOCATION: ON-SITE IN NASHUA. WEEKENDS ARE PART OF THE ROTATION.

Tulley Advantage:

• Competitive Compensation;
• Paid Time Off: Vacation Time | Personal Time | Holiday Time
• 401(k) plan with dealer contribution;
• Employee Assistance Program (EAP);
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage;
• Employer Paid Life Insurance Policy.

Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Equal Opportunity Statement:

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.