Receptionist & Customer Support

Description

E.H. Wolf & Sons • Slinger, WI • Part-Time • Hourly • In-Office

$18–$22/hr | Monday–Friday, 7:00 a.m.–1:30 p.m. | Full benefits + 401(k) match from day one

Be the friendly first voice and face of a family-owned company that's been serving Wisconsin businesses since 1941. In this part-time role with full benefits, you'll greet visitors, help customers by phone and email, and keep our payment and billing paperwork accurate and on time. If you love helping people and staying organized, we'd love to meet you.

What You'll Do

• Greet customers, visitors and guests and direct them to the right person or place
• Answer and route phone calls and take messages
• Help customers by phone, email, online chat or in person with questions about our products and services
• Receive and distribute mail, packages and deliveries
• Gather and organize payments that come in by mail, online or by credit card, and balance the cash box
• Prepare daily deposit spreadsheets and apply payments to customer invoices
• Process billing for fuel deliveries and do other data entry
• Update building door schedules for holidays and schedule changes, and back up teammates when they're out

Schedule Monday–Friday, 7:00 a.m.–1:30 p.m. Your afternoons, evenings and weekends are yours.

Pay & Benefits

• $18–$22 per hour, based on experience
• Full benefits package, even though this role is part-time
• 401(k) with a 100% company match up to 5%, starting on day one
• Medical, dental and vision insurance
• Up to 3 weeks of PTO in your first year, plus paid holidays

Why Wolf?

• Family-owned and operated since 1941
• Part-time hours with full-time benefits
• A steady daytime schedule with no nights or weekends
• A team that lives our values: Safety, Teamwork, Strong Work Ethic, Honest Communication, Positively Impacting Others and Adapting to Change

Requirements

Required

• High school diploma or equivalent
• Customer service experience
• Clear, friendly communication by phone, email and in person
• Strong organization and time management skills
• Comfortable with Microsoft Office (Outlook, Excel, Word) or similar software
• Able to solve problems and calmly handle customer concerns

Preferred

• Front desk, receptionist or office experience
• Experience with payments, billing or accounts receivable

Physical Requirements

• Sitting at a desk and working on a computer for long periods
• Occasionally lifting up to 15 pounds

It is the policy of E.H. Wolf & Sons and M.A. Wolf Trucking to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER