Customer Service Agent

Customer Service Agent | Rivervale

The role:

Reporting directly to the customer service manager, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

About the Role:

• You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

• Handle a range of inbound customer calls from around Western Australia.

• Effectively manage customer orders for concrete and aggregate products
•  Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday.

Background, Skills, and Experience required:

• Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.

• Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!

• Resilience - Tackle every new challenge with calm composure

• Curious - Work with our internal stakeholders to get the most from our network of assets

• Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Our Benefits

At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

• Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.

• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.

• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.

• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.

• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.

• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.

• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.