(USA) Manager, Incubation & Onboarding

Position Summary...

What you'll do...

Role summary:
Manager, Incubation & Onboarding: You will play a key role in helping Marketplace sellers successfully adopt WFS. You will manage a portfolio of sellers, providing proactive, personalized support to move them through the onboarding journey and toward their first successful inbound. This role combines seller engagement, pipeline management, problem solving, and data-driven decision making. You will identify barriers impacting seller progress, develop solutions, and collaborate with cross-functional partners to improve the onboarding experience. You will also serve as a voice of the seller by identifying recurring pain points and translating those insights into opportunities for process and product improvements.
About the team:
Our team works directly with sellers to understand their businesses, identify onboarding barriers, provide education, and connect them with the right solutions and resources. We manage seller pipelines and use data to prioritize opportunities, measure adoption, and identify areas where we can improve the onboarding experience. We also serve as an important voice of the seller, identifying recurring pain points and partnering closely with Product, Business Development, Marketing, Operations, and other cross-functional teams to develop scalable solutions. We are a collaborative, fast-moving team focused on solving problems, improving the seller experience, and driving measurable growth for WFS and Walmart Marketplace.
What you'll do:

• Manage a portfolio of sellers, proactively engaging and guiding them through key WFS onboarding milestones.
• Educate sellers on WFS processes, tools, requirements, and best practices to help them successfully launch and scale.
• Manage your seller pipeline in Salesforce, maintaining accurate activity, funnel status, follow-ups, and seller outcomes.
• Use data to prioritize high-opportunity sellers, track performance, and identify opportunities to improve conversion and funnel velocity.
• Identify recurring seller pain points and translate seller feedback into actionable insights for Product and Operations.
• Contribute to scalable processes, playbooks, automation, and resources that improve the overall WFS onboarding experience.

What you'll bring:

• Proven experience managing customer relationships and marketplace operations with a focus on performance metrics and strategic objectives.
• Strong expertise in partner onboarding processes, including account setup, product integration, and technical support.
• Demonstrated ability to lead cross-functional teams and collaborate effectively with internal and external stakeholders.
• Proficiency in workflow and operations management, utilizing key performance indicators to drive continuous improvement.
• Excellent communication skills with a commitment to ethical standards and integrity in all business practices.
• Experience mentoring and developing associates to build high-performing teams aligned with company values.
• Knowledge of CRM systems, Salesforce, and agile methodologies to support efficient process-driven development.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Prior work experience in eCommerce.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.

Primary Location...

10900 Ne 4th St, Bellevue, WA 98004, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.