- Location
- Hamburg, Hamburg · Madrid
- Type
- Full-time
- Seniority
- Director
- Experience
- 10+ years
- Source
- Personio
Description
Introduction
We are looking for an experienced and strategic Quality Director EMEAA to lead and transform our regional Quality function. This role is responsible for driving one integrated Q-HSSE management system across fuel and non-fuel operations, ensuring the highest standards of quality, safety, compliance, and operational excellence across the region.
Your tasks
Quality Strategy & Leadership
- Develop and own the EMEAA Quality Strategy and annual Quality Plan aligned with the Group Quality Agenda.
- Establish and maintain common quality standards across all business lines.
- Serve as the executive voice for quality, advising leadership on quality risks, performance, and investment priorities.
- Lead the regional Quality team and provide functional leadership to business-line Quality and HSSE leads.
Integrated Q-HSSE Management System
- Lead the integration of Quality Management Systems (QMS) and Safety Management Systems (SMS) into one unified Q-HSSE framework.
- Own governance of the management system architecture and controlled document library.
- Ensure a single, centralized register for audit findings, non-conformities, complaints, corrective actions, training gaps, and equipment defects.
HSSE & Safety Management
- Co-own the EMEAA Safety Management System alongside the VP Q-HSSE.
- Ensure compliance with relevant industry standards, regulations, and best practices.
- Oversee risk management, hazard identification, investigations, and corrective actions.
- Support the SMS Committee and regional HSSE network through effective performance monitoring and governance.
- Act as deputy to the VP Q-HSSE when required.
ISO Strategy & Certification Governance
- Own the regional ISO certification strategy and roadmap.
- Ensure certification scopes remain aligned with business activities while maintaining cost-effective certification structures.
- Provide governance, guidance, and support for country and site certification activities.
Assurance & Audit
- Develop and oversee a risk-based integrated audit program across quality, safety, regulatory, and customer requirements.
- Lead central Quality and HSSE audits, including unannounced inspections.
- Ensure robust corrective action management and verification of effectiveness.
- Monitor and address recurring findings to drive sustainable improvement.
Performance & Governance
- Define and monitor key quality performance indicators with a focus on leading indicators.
- Translate operational data into actionable insights and strategic decisions.
- Lead regular quality reviews and management reviews across the region.
- Escalate significant quality and compliance risks to executive leadership.
Competence, Culture & Third-Party Oversight
- Ensure competency standards and qualification requirements are effective for safety-critical roles.
- Promote a strong reporting culture focused on accountability, learning, and continuous improvement.
- Ensure suppliers, contractors, and agency personnel meet company quality and HSSE standards.
Deine Aufgaben
Functieomschrijving
Your profile
Education & Qualifications
- Degree in Engineering, Quality Management, Aviation, Science, or a related field.
- ISO 9001 Lead Auditor certification.
- ISO 45001 and/or ISO 14001 Lead Auditor qualification preferred.
- NEBOSH Diploma or equivalent HSSE qualification is advantageous.
- Membership of professional bodies such as CQI, IOSH, or similar is desirable.
Experience
- Minimum 10 years' experience in Quality Management or Integrated Management Systems.
- At least 5 years in a senior leadership position.
- Proven success developing and operating integrated, multi-site management systems within an international organization.
- Experience in aviation ground services, aviation fuelling, or another highly regulated, high-hazard industry.
- Strong knowledge of Safety Management Systems (SMS), ISO standards, and industry regulatory frameworks.
- Experience working with executive leadership teams and leading management reviews.
Leadership Competencies
- Strategic and forward-thinking leader with a strong execution focus.
- Ability to influence across a matrix organization without direct operational authority.
- Collaborative partner capable of building strong relationships across Operations, OPEX, HSSE, and business leadership.
- Strong communication skills with the ability to engage both executives and front-line teams.
- High integrity, independence, and professional credibility.
- Fluent English required; Spanish, German, or French would be an advantage.
This is a unique opportunity to shape the future of quality, safety, and assurance across a complex international operation. You will play a critical leadership role in building a unified Q-HSSE culture, driving operational excellence, and ensuring every location operates to the highest standards of safety, quality, and compliance.
Dein Profil
We offer you:
Wir bieten dir
Your contact
Dein Kontakt
Skills
Risk ManagementCompliance