Customer Experience (Customer Success Associate)

Location: Addison, IL (Onsite)
Compensation: $45,000 - $55,000 + Incentive Plan*

About The Cary Company

The Cary Company is a forward-thinking industrial distributor committed to exceptional customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, positivity, and continuous growth. We strive to create an environment where employees can thrive while helping our customers succeed.

Position Overview

We are seeking an ambitious, energetic individual to join our team as a Customer Experience (Customer Success Associate).

This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. You'll serve as a key connection between our customers, sales team, operations team, and suppliers while playing an important role in delivering a first-class customer experience.

In addition to supporting customers and processing orders, you'll have opportunities to learn about sales, operations, logistics, products, and customer growth while gaining valuable business experience.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries via phone and email.
• Process customer orders, quotes, and transactions accurately and efficiently.
• Track orders and communicate status updates to customers.
• Coordinate with logistics and shipping partners to ensure timely deliveries.
• Partner with sales, purchasing, and warehouse teams to ensure accurate order fulfillment.
• Resolve customer concerns and issues professionally and effectively.
• Maintain accurate customer records within company systems.
• Identify opportunities to recommend additional products or solutions that may benefit customers.
• Support initiatives designed to improve customer experience and service efficiency.
• Continuously look for ways to improve customer satisfaction and loyalty.

Qualifications

• Bachelor's degree required.
• Customer service, internship, or business experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to multitask and prioritize in a fast-paced environment.
• Experience working with CRM or ERP software is a plus.
• Knowledge of packaging, industrial products, or distribution is a plus.

What We're Looking For

We're looking for someone who is:

• Positive and enthusiastic
• Curious and eager to learn
• Customer-focused
• Detail-oriented
• Adaptable and resilient
• A team player
• Comfortable working with technology and business systems

Perks & Benefits

• PTO
• Medical, Dental & Vision Insurance
• Life and Supplemental Insurance
• Short-Term Incentive Plan
• Company-Funded Profit Sharing
• HRA & Cafeteria Plan
• Childcare Reimbursement Program
• Seasonal Company-Sponsored Events
• Work/Life Balance Initiatives
• 9/80 Scheduling Option (after 1 year)
• Flex Fridays (after 1 year)

About Us

• Established in 1895
• Grew from 30 employees in 2005 to more than 240 employees today
• Headquarters in Addison, Illinois
• Additional locations in Indiana, Pennsylvania, Utah, California, and North Carolina
• Distributor of rigid packaging, industrial filtration, spill control products, and related industrial supplies
• Recently renovated Addison headquarters and warehouse
• Privately owned company focused on growth, innovation, and employee development

Culture Highlights

• Strengths-based approach that focuses on what employees do best
• Structured one-on-one development conversations rather than traditional performance reviews
• Mentorship and coaching from experienced leaders
• Culture Committee and Cary Cares volunteer opportunities
• Fun Fridays, Yoga, company events, and employee activities
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, and In This Together

People Who Thrive at Cary

People who thrive here are positive, open-minded, curious, customer-focused, accountable, and supportive of their teammates.