The North Face: Manager, Sales Operations (Americas)

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you. 

To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com. 

Manager, Sales Operations (Americas)

What will you do?

A day in the life of the Americas Sales Operations Manager at The North Face looks a little like this.

You’ll support the Americas Sales organization by improving the tools, processes, resources, and communication that help our wholesale teams operate effectively and drive sales performance. This is a highly cross-functional role, partnering with teams across Sales, Merchandising, Planning, Marketing, Direct-to-Consumer, Product, Operations, Analytics, and more.

You’ll play a key role in managing seasonal sales processes, supporting our B2B platform, coordinating product samples and sales programs, maintaining critical sales tools, and ensuring the broader Sales organization has the information and resources it needs to execute successfully.

 

Let’s break down that day-in-the-life a bit more. 

B2B Platform Management

• Own the end-to-end functionality and ongoing management of The North Face B2B platform.
• Partner with internal B2B teams to manage seasonal product loads, calendars, catalogs, and key deadlines.
• Coordinate cross-functionally with Merchandising, Finance, Planning, Packaging, Sales, and Global teams to ensure seasonal information, imagery, copy, and other inputs are delivered accurately and on time.
• Partner with Planning to support seasonal closeout catalogs for prior-season inventory.
• Communicate B2B updates to the Sales organization while gathering feedback and identifying opportunities for improvement.
• Coordinate seasonal B2B photo shoots, including planning, on-site support, and final asset review.

Seasonal Sample Lifecycle Management

• Manage the end-to-end seasonal sample process for the Americas organization, partnering with Sales, Merchandising, Marketing, and other cross-functional teams.
• Coordinate seasonal sample orders while helping teams remain within established budgets.
• Provide proactive communication and reporting on sample status, audits, delivery timing, and key process milestones.
• Manage purchase requisitions and purchase orders related to Americas seasonal samples.
• Develop tools and resources that enable teams to easily access information and self-serve where possible.
• Help develop and execute a seasonal sample lifecycle strategy that supports showroom needs while maximizing reuse and reducing waste and cost.
• Coordinate sample carryover, returns, warehouse activity, and logistics across the Americas organization.

Sales Programs

• Support the implementation and management of seasonal sales programs within the B2B platform.
• Review program requests based on established discount parameters and account strategies.
• Analyze seasonal program performance and provide insights and recommendations to Sales leadership.

Sales Operations Tools & Communications

• Manage the Sales Basecamp SharePoint site as the central repository for key sales information, tools, and resources.
• Develop and distribute weekly communications highlighting important updates, tools, deadlines, and priorities for the Sales organization.
• Maintain sales tools, templates, dashboards, and systems to ensure information remains accurate, accessible, and useful.

Sales Administration & Operational Support

• Support Sales team members with questions related to tools, systems, and processes.
• Coordinate account maintenance, including account classifications, tiering, and sales representative assignments across relevant systems.
• Partner with the Senior Manager, Sales Operations on seasonal milestone execution, including warehouse coordination and support for key sales events.
• Support special projects and process improvements that strengthen the effectiveness of the Americas Sales organization.

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 5–7 years of experience in Sales Operations or Sales Enablement.

The foundation skills you will need in this position are: 

• Strong project management skills, with the ability to organize multiple workstreams, coordinate across teams, and keep priorities moving forward.
• Proficiency with Microsoft Office and project/calendar management tools used to schedule, assign, communicate, and coordinate work across cross-functional teams.
• Intermediate to advanced Excel skills, including experience working with complex formulas and large or detailed data sets.
• Strong communication and collaboration skills, with the ability to build effective relationships across functions and levels.
• Sound business acumen and the ability to understand how operational decisions impact broader sales and business objectives.
• Strong interpersonal skills and a customer-service mindset when supporting internal partners and stakeholders.
• A proactive, resourceful approach to problem-solving, with the ability to identify needs and take ownership of solutions.
• A track record of following through and delivering high-quality work on time in a fast-paced environment.
• Curiosity and comfort using AI and emerging tools to improve efficiency, solve problems, and strengthen processes.

Additional requirements

• Ability to lift 40+ pounds.
• Ability to remain on your feet for at least four hours at a time when supporting meetings, events, or operational activities.
• Ability to travel approximately 5–10%, including local and out-of-market sales meetings.
• Ability to travel between Denver HQ, the VF Lab, and the VF Warehouse as business needs require.
• This role is based in Denver, Colorado.

Now WE have a question for YOU.

Are you in?

 

#LI-DD1

Hiring Range:

$84,672.00 USD - $105,840.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [email protected]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.