IT Site Delivery & Operations Global Leader

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More

JOB PURPOSE

The Global IT Site Delivery & Operations Leader is responsible for defining and leading PHINIA’s global approach to IT delivery, operational performance, and technology enablement across all sites and regions. Leading three Regional IT Leaders, this role provides strategic direction, governance, and performance oversight to ensure consistent, reliable, secure, and business-aligned IT services that enable operational continuity across PHINIA's manufacturing plants, technical centers, and office locations.

This role owns the global operating model, delivery roadmap, budget governance, vendor performance, and service performance framework for site IT operations. The leader will ensure regional teams provide clear accountability for site IT outcomes, effective day-to-day operational support, transparent delivery of local and global priorities, and strong adoption of standard IT capabilities. Working closely with business leaders, plant leadership, and global IT functions, this role will improve reliability, user experience, cyber resilience, and measurable value from IT investments. The role will drive continuous improvement, operational maturity, standardization, and adoption of enterprise technology capabilities across all regions and sites.

PAY RANGE

470.400,00 - 588.000,00 - 705.600,00 RON Annual

KEY RESPONSIBILITIES

Key Responsibilities:

• Lead the global IT Site Delivery & Operations organization, providing strategic direction, governance, and operational oversight across all PHINIA regions, manufacturing plants, technical centers, and office locations.
• Lead, coach, and develop three Regional IT Leaders, ensuring a consistent global approach to site IT delivery, operational excellence, service quality, and business engagement.
• Define and drive the global Site Delivery & Operations operating model, roadmap, standards, and performance framework to ensure reliable, secure, and business-aligned IT services.
• Establish and govern the global site IT performance framework, ensuring consistent measurement and accountability for service quality, operational stability, user experience, and site technology health.
• Govern the global Site Delivery & Operations budget, including planning, forecasting, allocation, spend tracking, and cost efficiency across regional and site operations.
• Oversee service performance through KPIs, scorecards, dashboards, and measurable outcomes focused on reliability, SLA performance, resolution times, site health, user satisfaction, and recurring issue reduction.
• Act as the senior escalation point for critical site IT incidents, cross-regional service risks, and major operational issues, ensuring effective coordination, root cause analysis, and preventive actions.
• Ensure sites maintain appropriate levels of technology resilience, disaster recovery readiness, cyber preparedness, and operational continuity.
• Partner with Operations, Supply Chain, Engineering, HR, Security, and other business functions to ensure IT services enable manufacturing operations, plant performance, business priorities, and strategic initiatives.
• Align regional roadmaps, project portfolios, resource plans, and local priorities to PHINIA’s global IT strategy, ensuring transparency, accountability, and consistent delivery.
• Coordinate site execution of major enterprise IT initiatives, including cloud transformation, S/4HANA readiness, cybersecurity uplift, workplace modernization, infrastructure programs, and digital employee experience improvements.
• Ensure effective lifecycle management of site technology assets, including infrastructure, end-user devices, local services, and site technology refresh programs.
• Drive adoption of standard IT capabilities, tools, policies, and processes across all regions, ensuring site teams and end users understand and use global solutions effectively.
• Champion self-service, automation, digital support channels, and employee experience improvements to reduce friction, improve responsiveness, and increase service efficiency.
• Ensure adoption of IT governance, ITIL processes, service management practices, lifecycle standards, cyber resilience programs, and compliance requirements across all regions.
• Govern vendor and service provider performance for site delivery and operations, ensuring contract compliance, service quality, renewal planning, escalation management, and continuous improvement.
• Provide transparent reporting on site IT performance, delivery status, risks, dependencies, and improvement actions to business and IT leadership.
• Drive continuous improvement in partnership with site and functional leaders, improving service quality, operational efficiency, resilience, and business value.
• Evaluate emerging operating models, technologies, automation opportunities, AI capabilities, observability tools, and digital experience solutions that improve global site IT delivery.
• Build leadership capability and succession strength across the Site Delivery & Operations organization, developing a culture of ownership, accountability, collaboration, urgency, and continuous improvement.

What we’re looking for:

• Bachelor’s degree in Information Technology, Business, Engineering, or related field; Master’s degree preferred.
• 12–15+ years of progressive IT leadership, including multi‑region or global ownership of service delivery in manufacturing/engineering enterprises.
• Proven success leading leaders (e.g., Regional IT Leaders / site IT managers) and running large, distributed service delivery organizations.
• Bachelor’s degree in Information Technology, Business, Engineering, or related field; Master’s degree preferred.
• 12–15+ years of progressive IT leadership, including multi‑region or global ownership of service delivery in manufacturing/engineering enterprises.
• Proven success leading leaders (e.g., Regional IT Leaders / site IT managers) and running large, distributed service delivery organizations.
• Demonstrated experience setting service delivery strategy, operating models, and KPIs, and driving execution at scale.
• Track record of budget ownership (planning, forecasting, optimization) and vendor/partner governance (contracts, performance, renewals).
• Strong background in ITIL/ITSM, incident/problem/change governance, lifecycle and cyber resiliency programs, and service reliability/user experience improvement.
• Broad understanding of enterprise IT services: infrastructure, networks, EUC/workplace, identity/security, and application service integration.
• Familiarity with global programs and transformations (e.g., cloud adoption, S/4HANA readiness, workplace modernization, cybersecurity uplift).
• Experience with service performance management (SLAs/XLAs, MTTR, site health scorecards, dashboard‑driven reviews) and continuous improvement.
• Comfortable governing global vendors/MSPs/SIAM models and aligning regional portfolios to global standards and roadmaps.
• Executive‑level communication, stakeholder management, and negotiation skills; able to represent IT in senior forums.
• Strong people leadership: coaching, succession planning, capability building, and leading through change.
• Strategic thinker with a results‑oriented mindset; able to translate enterprise priorities into actionable regional/site plans.
• High ownership, structured problem‑solving, and the ability to manage cross‑regional escalations and risks with urgency and clarity.
• Ability to travel globally as required (typically 15–25%)

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!  

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, veteran status, or any other characteristic protected by applicable law.

VISA SPONSORSHIP 

For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.

NO UNAUTHORIZED REFERRALS

PHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.

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Career Scam Disclaimer: 

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.