Night Auditor (Hotel Front Desk Overnight) - Short Term

Description

The Kensington Hotel is looking for a Night Auditor to join our team for approximately 12 weeks!  The perfect candidate is detail-oriented, dependable, and passionate about providing excellent guest service.

This is a great opportunity for someone who enjoys working independently, balancing numbers, and ensuring hotel operations run smoothly overnight. You’ll play an important role in creating a welcoming guest experience while keeping daily financial records accurate and preparing the hotel for the next business day.

Join Our Team!

At The Kensington Hotel, we take pride in delivering outstanding hospitality and creating memorable guest experiences. If you’re reliable, service-minded, and ready to help keep our hotel running smoothly overnight, we encourage you to apply!

Position Details

• Position: Temporary Night Auditor
• Duration: Approximately 12 weeks
• Location: The Kensington Hotel, Ann Arbor, MI
• Schedule: Overnight shifts; specific days and hours to be discussed.

What You’ll Do

Guest Service & Front Desk Operations

• Greet guests promptly with a friendly, sincere welcome and provide courteous, professional service throughout their stay.
• Complete guest registration by entering and retrieving information in the hotel computer system.
• Select appropriate rooms based on guest needs and promote available sales initiatives.
• Respond to guest requests, answer questions, and resolve complaints by listening carefully, researching concerns, and developing effective solutions.
• Remain calm, professional, and alert during busy periods and emergency situations.
• Answer telephone calls using a clear, positive speaking voice and accurately enter messages into the computer system.

Cash Handling & Financial Accuracy

• Verify and authorize credit cards, process payments, handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers and other forms of payment.
• Verify and balance daily charges to the appropriate accounts, making corrections as needed.
• Audit food and beverage income postings and charges, ensuring all income is properly recorded and balanced.
• Balance the guest ledger and record and balance staff and house charges.
• Audit banquet tickets before posting to verify calculation accuracy and ensure the latest event order is attached.
• Process city ledger paperwork and other required accounting documents for submission to the Accounting Department.

Night Audit & Daily Reporting

• Run the hotel computer system through the nightly processing sequence to close out the business day and prepare the system for the next day.
• Review daily transactions and ensure all charges and financial records are accurate.
• Identify and correct discrepancies to maintain the integrity of hotel financial records.
• Perform other job-related duties as assigned.

What We’re Looking For

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Basic math skills and comfort handling cash and financial transactions.
• Computer proficiency and the ability to learn hotel operating systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Dependability, organization, and the ability to work independently overnight.
• Previous hotel front desk, night audit, or accounting experience is preferred.

Requirements

   What We Need 

• Must be 18 years or older
• Must have the ability to communicate in English. 
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times. 
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Ability to use a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with customers, with high levels of patience, tact and diplomacy. 
• Ability to establish and maintain effective working relationships with associates and customers.